Spa Suite Concierge (fixed-term)

Aqua Sana Forest Spa is an award-winning spa offering a combination of experiences, products and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with up to 25 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest product houses including Elemis, Comfort Zone and VOYA.

Aqua Sana Forest Spa is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest, and external guests who visit Aqua Sana Forest Spa during Spa Days and Spa Breaks.

SPA CONCIERGE (fixed-term) | £11.60 per hour

As a Spa Concierge you will provide a professional and friendly welcome to all Aqua Sana Spa Suite Guests, ensuring the smooth running of the Guest Service Journey and delivering the best possible experience.

You will act as a point of contact for the guest’s staying in the suites and in conjunction with the Senior Therapists ensuring that bookings and queries are dealt with efficiently and booking opportunities are maximised to ensure profitability for the spa whilst maintaining the highest level of guest care.

The role requires an outgoing approach, accompanied with enthusiasm at all times and a passion to deliver customer satisfaction.

Duties will include:

• Ensuring all guests are greeted in a bright, professional and friendly manner and ensuring their requests/queries are dealt with efficiently
• Working alongside the entire Aqua Sana team to ensure the smooth running of the department
• Checking the spa and general areas on a regular basis and ensuring they are to the required standard
• Escalating any issues to the Aqua Sana Duty Manager
• Carrying out product seminar demonstrations as and when required

HOURS OF WORK

This is a fixed-term role until January 2026.

You will be contracted to work 60 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. These shifts will fall between 8am and 4pm and will include working 2 out of 4 weekends.

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

ABOUT YOU

Essential requirements:

• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Computer literacy
• Pre-empts problems and seeks to find solutions
• Previous experience of working within a similar role / beauty industry
• Previous experience of working in a customer service environment
• Ability to build relationships at all levels
• Friendly, genuine and warm towards guests and colleagues
• Ability to utilise excellent time management skills and use own initiative and teamwork

Desirable requirements:

• Previous experience with spa / leisure booking system

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 4th February 2025 at 12 Noon

Interviews to be held: Ongoing

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone’s welcome. 

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. 

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.