Student Services Team Leader
Location: Covent Garden, London
Salary: Up to £32,640 per annum depending on experience
Hours of Work: 35 hours per week, Monday – Friday, 10:00 – 18:00, with flexibility to work until 21:00 to support the needs of the service if required
35 days annual leave plus bank holidays, in addition to many other excellent benefits on offer
About the role
We are looking for a proactive and experienced Student Services Team Leader to join our dynamic Student Services department. This is a key operational role, responsible for managing a team of Student Services Associates and overseeing the admissions and enrolment processes for long, accredited, and funded courses.
You will play a pivotal role in ensuring excellent service delivery, compliance with funding regulations, and continuous improvement across the department. This includes supporting D/deaf learners, managing credit control for instalment plans, and contributing to outreach and community engagement initiatives.
This role is fully based at our City Lit site.
About the applicant
City Lit is London's largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, who have recently been rated as outstanding in all areas by Ofsted, we have a century’s reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities.
To be considered, please submit your CV and a covering letter, detailing your skills and experience. The ideal candidate will have:
- Proven success as a team leader and line manager within a customer-focused environment.
- Experience managing admissions and enrolment processes, ideally in adult education.
- Strong knowledge of funding rules and compliance requirements.
- Excellent communication, time management, and problem-solving skills.
- A collaborative and inclusive approach to team leadership.
- Experience supporting D/deaf learners and a willingness to study BSL to at least Level 3.
- Proficiency in IT systems including Microsoft Office and PowerBI.
Our generous rewards and benefits are numerous and wide-ranging, including flexible working, generous course discounts that include friends and family, our pension scheme plus life assurance and enhanced Family Friendly leave. There’s also a season ticket loan programme, entitlement to access the student discounts programme (Totum) and other discounted retail platforms as well as preferential rates with Fitness First. Alongside these we all offer a 24/7 Employee Assistance Programme to support our staff as well as access to an online or over the phone GP service.
Sited in London’s creative community of Covent Garden, City Lit is a thriving hub of learning and opportunity with a palpable sense of purpose and identity and a culture of equality and inclusivity. We know diversity fosters creativity and innovation and we are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented these include applications from Black, Asian and minority ethnic backgrounds, those who have a disability and the LGBTQI+ community. We provide a professional and supportive community that blends teaching and learning to deliver endless possibilities.
For full details of the role, please refer to the Job Description.
Closing Date: 23:59 on 13th October 2025
Interview Date(s): TBC
