Customer Service Advisor - Japanese (Remote UK)
We are looking for exceptional Customer Service Advisors to join our contact centre!
At Ventrica, we are passionate about delivering exceptional customer experiences. The driving force behind our ability to provide such services are the dedicated individuals which make up our agile team of Customer Service Advisors. We’re searching for a highly skilled, experienced professional who can help contribute to our delivery of superior consumer service on behalf of our valued client.
What you will be responsible for:
- First point of contact for all customer queries and providing product advice
- Proactively work to mitigate any escalations, dealing with returns/exchanges, order status queries and provide information on time-line logistics
- Brand ambassador for your client carrying exceptional customer service
- Provide outstanding customer service across telephone, social media, web chat and email
- Ensuring that the customer is at the heart of every conversation
What you’ll bring to the table:
- A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Strong written and verbal communication skills
- Experience of working in a customer-facing environment
- Confident IT skills
- Flexibility, professionalism, drive and willingness to learn
- Experience within Customer Service
- Being a self-motivated individual that has the ability to objection handle
Language Requirement:
- Fluent in both English and Japanese, both written and verbal
- C2 Level of English
Working Hours
- Full Time - 40 hours per week
Homeworking Eligibility
Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn
Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
macOS - Apple macOS | endoflife.date
Windows
MUST be a Windows 11 compatible machines, but MUST also be equipped with the following:
Windows 10 22H2 or Windows 11 21H2/22H2
8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor
8GB RAM Minimum
15GB+ Free Storage Space
Apple/macOS
MUST be equipped with the following:
macOS 12 (Monterey) or later
8GB RAM Minimum
15GB+ Free Storage Space
Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
Hardware & Software: Mobile Phone
You MUST have an Apple or Android smartphone equipped with either iOS 15.0 (or later) or Android 9.0 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
Minimum Speed Requirements:
Ping ms Maximum 20ms
DOWNLOAD Mbps Minimum 20 MBps
UPLOAD Mbps Minimum 5Mbps
Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
