Estate Services Manager

At Accent we believe everyone has the right to a safe, secure and warm place to call home.

We’re looking for an Estate Services (Grounds Maintenance & Cleaning Services) Manager to join our Property Services team in Bradford or Peterborough.

About the role and person:

• 35 hours
• Permanent

As our Estate Services Manager, your role will involve leading a team of coordinators to ensure that successful grounds maintenance & cleaning services are provided to Accent customers. This also involves providing an aids and adaptations service to meet customers’ needs and to enable customers to continue to remain in their homes for as long as possible.

Through the successful delivery of this service, you and the team will deliver value for money whilst improving our customers’ experience and their enjoyment of their home and community.  We want our people and our customers to be proud of the homes we provide, and you have a key part to play in this.

It's an exciting time to join the team as we’ve recently onboarded new suppliers and this role will play a key role in developing those relationships and facilitating effective change for our customers. If you’re looking for a challenging role with the opportunity to create and shape a service, then this is the role for you!

Salary

The spot salary for this post is £49,751 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

You’ll also receive an additional £1,250 essential car user allowance.     

What will you get from us?

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

• 28 days paid holiday plus bank holidays per year (pro-rata for part time) rising by 1 day per year up to a maximum of one working week.
• A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).
• Employee Assistance Programme.
• "Hapi" Benefits App with multiple discounts. 
• Cycle to work scheme.
• Free parking

What skills/behaviours do you need to be an Estate Services Manager?

• Experience of contract management, specifically in relation to grounds maintenance and cleaning services. 
• To have a good understanding of varying forms and clauses within contractual documents to support effective contract management.
• Experience of service charge expenditure, costs recovery opportunities and the budget setting process.
• The ability to lead a team to achieve contract, performance, and budget management objectives.
• Ability to work under pressure while maintaining accuracy and high performance.
• You will be able to confidently navigate difficult conversations independently to ensure positive outcomes for Accent and its customers. 
• Experience of dealing with members of the public and external stakeholders such as Councillors and MPs.  
• To utilise financial and performance information to robustly manage performance. Identify areas of improvement, providing solutions and implementing these promptly to ensure value for money for Accent and its customers.
• IT literacy, confident in working with Microsoft office applications and other relevant software.
• Full UK Driving Licence with access to a car for business use

This role is subject to a successful DBS check.

Location

The successful candidate will be required to live within a commutable distance to our Bradford or Peterborough office. Frequent travel to other regions will be required.

We’re a keen promoter of agile working and encourage working from home, as long as we meet our customers’ needs.

We’ll provide you with the equipment and software you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Interviews

Interviews will take place over Teams on either the 10th or 13th January and will consist of a presentation and interview. Shortlisted candidates will be sent the presentation topic and will be asked to complete a behavioural report prior to the interview. 

Who are Accent?

At Accent, we believe that everyone should have access to an affordable, sustainable, and safe home, and our work across the country aims to do just that.

We’re a national organisation, but with a community focus. We were formed in 1966 and have grown in the time since, and now provide homes and services to over 40,000 customers.

We understand the impact our work can have in creating better places for people to live by providing well-designed housing, which is in short supply, and building sustainable communities where people choose to live. We are proud of our Homes England Strategic Partnership, which allows us to build even more homes in areas of housing need.

But we are not just about building new homes. We invest in our existing homes to make sure they offer our customers the very best in living standards by adapting to meet new ideas, environmental changes, new regulations for safety and security and modern technology to make them a home for life, in every way our customers need them to be.

Caring for our customers also means caring for their environment. With our ambitious energy-efficient development plans, and our retrofitting projects which are modernising our current homes; we are putting sustainability at the fore so that we can drive value for customers now and in the future.

As anchor institutions in the communities where we work, it’s important we leverage partnerships and seek opportunities for customers that provide the foundations for better living. We build relationships which accelerate and advance our work to ensure customers are supported if they need it and can be happy living in their homes.

Our new operating model puts our colleagues in the heart of our communities. We are committed to building strong relationships with our customers and we work alongside them to co-curate the services we deliver.

We never stop evolving – we are ambitious and driven and understand that great performance is a product of an inclusive and supportive environment, where colleagues can thrive and achieve their best. With a new people strategy and corporate strategy which will sets out our commitments from 2024-2027, it’s an exciting time to join Accent.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. 

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: 

"PeopleServices@accentgroup.org". 

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

We are excited about our future and if you are too, we’d love to hear from you.