Housing Partner (Housing Officer)

At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure our customers receive a best-in-class experience?

We’re looking for a Housing Partner (Housing Officer) to join our Housing Services team in Camberley. If you're looking for a rewarding role where you can make a real difference for people and communities, then this is the role for you.

About the role and person.

• 35 hours
• Permanent
• £35,626 per annum plus £2,851 regional uplift and £1,250 essential user car allowance.

Always motivated to achieve brilliant standards of service, our Housing Partners (Housing Officers) are the first point of contact for our customers.

You’ll be a visible presence in your patch, ensuring the effective management and maintenance of tenancies. Moving into a new home is an exciting life experience and your role will have a positive influence on our customer journey from the moment we onboard new tenants.

Sometimes things don’t always go to plan, so you’ll also support customers if they fall into arrears, manage anti-social behaviour utilising a multi-agency approach as required, resolve customer complaints effectively and use appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

You’ll develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

Salary

The spot salary for this post is £35,626 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

You’ll also receive a regional uplift of £2,851 and an additional £1,250 essential car user allowance.

What will you get from us?

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

• 28 days paid holiday plus bank holidays per year (pro-rata for part time) rising by 1 day per year up to a maximum of one working week.
• A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance.
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion).
• Employee Assistance Programme.
• "Hapi" Benefits App with multiple discounts.
• Cycle to work scheme.

What skills/behaviours do you need to be a Housing Partner (Housing Officer)?

• A proven track record of utilising a multi-agency approach to anti-social behaviour management and an understanding of the range of tools available to tackle ASB.
• Previous customer service experience, managing complex cases and working with vulnerable people ideally in a housing context.
• Excellent communication skills with the ability to empathise and communicate with stakeholders at all levels.
• Demonstrate resilience and the ability to deal positively with change.
• Ability to work under pressure and driven to go the extra mile to work through challenges to achieve positive outcomes for customers.
• Maintain a high degree of accuracy when handling customer data in line with GDPR.
• Flexible approach to work and a willingness to travel, you’ll have access to a vehicle for business use.

This role is subject to a successful DBS check.

Interviews

First stage interviews will take place on Friday 10th January via Teams.

Second stage interviews will take place in person at our Camberley office on Thursday 16th January.

Location

This role involves travel to customer homes across your patch, in and around the Aldershot, Lightwater and Chobham region. You will also be required to travel to our Camberley office at least once a week.

We’re a keen promoter of agile working and encourage the use of working from home, as long as we meet our customer’s needs.

We’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Who are Accent?

At Accent, we believe that everyone should have access to an affordable, sustainable, and safe home, and our work across the country aims to do just that.

We’re a national organisation, but with a community focus. We were formed in 1966 and have grown in the time since, and now provide homes and services to over 40,000 customers.

We understand the impact our work can have in creating better places for people to live by providing well-designed housing, which is in short supply, and building sustainable communities where people choose to live. We are proud of our Homes England Strategic Partnership, which allows us to build even more homes in areas of housing need.

But we are not just about building new homes. We invest in our existing homes to make sure they offer our customers the very best in living standards by adapting to meet new ideas, environmental changes, new regulations for safety and security and modern technology to make them a home for life, in every way our customers need them to be.

Caring for our customers also means caring for their environment. With our ambitious energy-efficient development plans, and our retrofitting projects which are modernising our current homes; we are putting sustainability at the fore so that we can drive value for customers now and in the future.

As anchor institutions in the communities where we work, it’s important we leverage partnerships and seek opportunities for customers that provide the foundations for better living. We build relationships which accelerate and advance our work to ensure customers are supported if they need it and can be happy living in their homes.

Our new operating model puts our colleagues in the heart of our communities. We are committed to building strong relationships with our customers and we work alongside them to co-curate the services we deliver.

We never stop evolving – we are ambitious and driven and understand that great performance is a product of an inclusive and supportive environment, where colleagues can thrive and achieve their best. With a new people strategy and corporate strategy which will sets out our commitments from 2024-2027, it’s an exciting time to join Accent.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. 

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: 

"PeopleServices@accentgroup.org". 

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

We are excited about our future and if you are too, we’d love to hear from you.