Independent Living Housing Coordinator

At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready to go above and beyond to ensure our customers receive a best-in-class experience?

We’re looking for an Independent Living Housing Coordinator to join our Specialist Housing team in Camberley.

About the role and person:

• Part time, 17.5 hours per week
• Permanent 

Always motivated to achieve brilliant standards of service, our Independent Living Housing Coordinators are the first point of contact for our customers ensuring issues are resolved in the first instance. You’ll be a visible presence in your scheme, delivering a comprehensive housing management service to ensure customers feel safe and supported to live well and independently for as long as possible. In this role you’ll use your communication and organisational skills to develop strong relationships with internal stakeholders and external partners and build strong community bonds to make moments that matter every day.

Salary

The spot salary for this post is £16,240 per annum (FTE £32,480) for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

What will you get from us?

In addition to a competitive salary and agile working, we also have a focus on employees’ development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

• 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
• A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
• Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion.
• Employee Assistance Programme.
• "Hapi" Benefits App with multiple discounts. 
• Cycle to work scheme.

What skills/behaviours do you need to be an Independent Living Housing Coordinator?

• Previous experience of delivering a quality housing management service within a specialist or generic housing context and understanding of the various workstreams relevant to the management of temporary accommodation.
• Driven to go the extra mile to achieve customer focused solutions.
• Excellent communication skills with the ability to empathise and communicate with stakeholders at all levels.
• Ability to demonstrate resilience and deal positively with change.
• Maintain a high degree of accuracy when handling customer data in line with GDPR.
• Flexible approach to work and a willingness to travel to other schemes if required.

For a full job description of this role please click here.

This role is subject to a successful DBS check.

Location

This successful candidate will live within a commutable distance to the scheme in Camberley.

We'll provide you with the equipment and software that you'll need for the purpose of the role.  

Who are Accent?

We own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – our customers come first. They are always at the very heart of our business. 

If you feel great about putting customers first, then we feel great about you joining the Accent team.

And we are a team. We live and breathe our values – we are Smart, we are Driven, we are Caring and we are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure we keep to our promises, then you are the person we are looking for.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. 

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: 

PeopleServices@accentgroup.org. 

Please note candidates must have current eligibility to live and work in the UK. Accent does not currently hold a sponsorship licence.

Join us and start your own journey with Accent. We aim to be number one, and you could help us get there.