New Build Aftercare Manager
A place to make things happen
Location: Peterborough, Hybrid
Salary: £51,083 per annum (including car allowance)
Permanent, 35 hours per week, Monday – Friday, 9am to 5pm with regular travel to Accent sites and offices as required.
We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.
We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.
If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.
About the role
Are you ready to lead a high-performing team and make a real difference in the lives of new homeowners?
We’re looking for a New Build Aftercare Manager to take charge of our Aftercare Service - ensuring every customer receives an exceptional experience in the first 12 months of their new home journey. You’ll be the driving force behind resolving building defects quickly and effectively, managing a team that acts as the vital link between customers, contractors, and internal teams.
What You’ll Be Doing:
- Leading the aftercare process for up to 500 new homes per year, ensuring issues are resolved with speed and care.
- Managing a dedicated team, overseeing budgets, and building strong partnerships with contractors and developers.
- Handling complex and high-pressure situations with confidence, empathy, and professionalism.
- Developing and refining reporting processes to drive performance and customer satisfaction.
- Acting as a key decision-maker, ensuring our service reflects the highest standards of quality and accountability.
To view/download the job description please click here.
Salary
The salary for the New Build Aftercare Manager is £49,833 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.
This position is eligible for an essential car user allowance starting from £1,250 per annum.
About you
- Thorough understanding of National House Building Council defect definitions.
- Proven experience in customer care and relationship management.
- Strong communication skills, both verbal and written.
- Experience in managing projects, including change management and process improvements.
- High level of computer literacy, especially in MS Office.
- Willingness to travel and flexibility to adapt to job requirements.
New Build Aftercare Manager Interviews
We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.
Stage 1: A Place to Connect
A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you - your experience, goals, and what you bring.
Planned date: 29th July
Stage 2: A Place to Show Your Strengths
A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations.
Planned date: 5th/6th August
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time)—an extra day to celebrate your birthday and the option to purchase more—access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future—with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email:
"PeopleServices@accentgroup.org".
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
