Mortgage Administrator - Bromley

Location: The Acorn Group Head Office - Bromley Kent BR2 9HG

Contract Type: Full Time - Permanent

Closing Date: 29 October 2021

Salary: From £18,000 to £25,000 per annum (Depending on experience)

Specific Hours: Monday to Friday (8:30am to 5:30pm)

Mortgage Administrator - Bromley

The Acorn Group is one of London and Kent’s most successful and ambitious property companies. Incorporating Acorn, Langford Russell and John Payne Estate Agents, we now have 39 offices and 10 Divisions. As we expand further, we are looking to appoint extremely motivated, enthusiastic and career driven Mortgage Administrator to join our company in Bromley, Kent.

Job Description: Providing administrative support to designated advisers ensuring every application is processed in an efficient and effective manner.

Job Responsibilities

Portray a professional image, in such a manner so as to enhance the reputation of the company with both customers and introducers alike.

  • Communicate in a professional manner, ensuring the client/s and all other relevant parties are kept fully informed
  • Establish good working relationships with all Sales Advisors
  • Establish a professional and close working relationship with Introducers
  • Assist senior management and the Board of Directors with ad hoc duties as and when required
  • Comply with company procedures and guidelines at all times

Mortgage Processing:

Process the application through to legal completion in an efficient and compliant manner.

  • Ensure all applications are accurate and complete
  • Ensure all supporting documentation has been provided
  • Load and scan client information correctly on to Revolution
  • Set reviews to ensure application is processed promptly through to offer stage
  • Communicate with the lender throughout the process, providing additional information if required
  • Check mortgage offer to ensure accuracy
  • Communicate regularly with solicitors through to legal completion
  • Maintain accurate and up to date notes commentary for compliance purposes

Protection Processing:

Process the protection application through to policy authorisation in an efficient and compliant manner.

  • Set reviews by which the product provider is chased to ensure early underwriting and issuing of acceptance terms
  • Communicate with client/s and Medical Practitioners to ensure medical evidence is returned without delay
  • Communicate with the product providers throughout the process, providing additional information as and when it is requested
  • Check terms of acceptance and ensure protection policies are ‘risked’ in accordance with client/s wishes
  • Maintain accurate and up to date notes commentary for compliance purposes

General Insurance Processing: 

Process the general insurance application through to policy authorisation in an efficient and compliant manner.

  • Set reviews by which the product provider is chased to ensure early underwriting and issuing of acceptance terms
  • Communicate with product providers throughout the process providing additional information as and when it is requested
  • Check terms of acceptance and ensure the general insurance policies are ‘risked’ in accordance with client/s wishes
  • Maintain accurate and up to date notes commentary for compliance purposes

Compliance Responsibilities:

  • Ensure applications are completed fully and accurately
  • Follow and adhere to company procedures and guidelines at all times
  • Follow and adhere to all regulatory requirements as set out by the FSA
  • Ensure information that comes to light which conflicts with the original information provided is brought to the attention of line management
  • Maintain a clear and concise notes commentary on all applications

Treating Customers Fairly:

The individual is also responsible for supporting the culture of TCF and ensuring it is embedded in the company. This involves:-

  • Being constantly mindful of TCF
  • Ensuring processes and actions meet the 6 consumer outcomes
  • Recommending improvements where appropriate
  • Embracing the culture of TCF in day-to-day working practice

Working for Acorn

The Acorn Group employs in excess of 350 staff across our Offices and Divisions through South London and Kent and Medway. Each member of our team is carefully selected by our recruitment team for their professionalism, tenacity, and desire to succeed.

We offer a wide range of career opportunities with clear pathways for progression and full training through our in house programme, The Acorn Academy.

We value our greatest asset and enjoy celebrating our successes together whether that’s at our weekly team meetings, or at the prestigious annual awards ceremony.

Our remuneration packages are attractive with some roles offering uncapped commission, annual club bonuses and spectacular prizes.

Our workplace is an energetic environment which delivers on performance and encourages an entrepreneurial approach.

The Acorn Group has been proving to provide exceptional property services for over 30 years and is recognised as an Industry leader.

The Acorn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

Apply now