Closing Date: 21 October 2021
Location: AXS Europe
Salary: £30,000-35,000 a year plus benefits
Hours of Work: 40 hours per week, Monday to Friday
Number of roles to fill: 1
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events and are the preferred ticketing partner for some of the largest UK venues and festivals, from The O2 Arena and The SSE Arena, Wembley to British Summer Time in Hyde Park. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans across the globe, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment.
We continue to lead the evolution of our industry today from our wonderful offices in London, throughout the US and Europe. At each location you'll find a dedicated, diverse team who create ground-breaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks and comprehensive benefits.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
The Training Manager is a critical part of the AXS team. You will often be one of the first AXS people that new starters and new clients meet, and the delivery of their initial training is crucial in them forming a positive opinion of AXS, our products and our people. You’ll also communicate information on new products and product updates to the relevant audiences, through the media of training and maintaining up-to-date documentation and release notes.
With a background in Music, Sports or Theatre ticketing you will be used to working in a busy team environment. You are proactive and comfortable working both independently and collaboratively across all levels of the business. You are highly organised and personable with exemplary attention to detail.
You’ll be confident using a variety of ticketing systems and technology, always ready to learn and innovate. You will thrive working as part of a passionate, busy team who love what they do. You are patient, empathetic, calm, and love explaining, educating, and encouraging people to embrace learning.
Where: You’ll be based at our head office Cottons, 7th Floor West, 47/49 Tooley Street, London, SE1 2QN. We're back in the office! Working 4 days a week in the office and 1 day a week remotely. We offer flexible start and end times and also welcome flexible working conversations.
Important information: First stage interviews will be held virtually via zoom and we’re looking for someone to be able to join the team as soon as possible.
So why apply?
AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
You can find out about our Vision and Values here: https://careers.aegeurope.com/our-values
To find out about our benefits visit: https://careers.aegeurope.com/life-at-aeg
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
Please be aware we no longer accept CV’s. In some instances, you can still upload this but the hiring manager will not be able to use it to make their final decision. Instead, you will be asked to complete an application form, which is anonymised so that we can run a fair, inclusive, and equitable recruitment process.
Therefore, please make sure you follow the instructions carefully and complete the application form in full, with as much detail as possible as the information you provide will allow us to decide whether to progress your application to interview stage.