Customer Service Administration & Bookings Assistant

Closing date: 22 January 2017

Location: Thames Clippers

Salary: £18,360.00 per annum, plus benefits

Hours of work: 40 hours per week, Monday to Friday and some weekends

Customer Service Administration & Bookings Assistant

MBNA Thames Clippers, part of AEG Europe, are the fastest and most frequent fleet on the river. As London's leading River Bus service, the fleet of high speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 4 million passengers a year and employ over 320 staff.

We are recruiting for a Customer Service Administration and Bookings Assistant to join our friendly and professional team.

Reporting to the Customer Communications Manager, you will answer incoming telephone calls, assisting passengers with general enquiries in an efficient and polite manner.

You will also work closely with the sales team to process group and telephone bookings in order to increase conversion and meet the department’s sales targets; respond to group booking enquiries and feedback received via email and social media; ensure accurate administration of internal databases in addition to providing administrative support to the office-based management team and ensure recovered lost property is logged accurately and stored securely.

With an extremely organised approach to work and high attention to detail you will have the ability to multi-task and prioritise a high volume workload.

We are looking for someone with excellent verbal and written communication skills and who has the ability to build good internal and external relationships.

With excellent IT skills, including Microsoft Excel, Word and IE, you will have a high standard of written and spoken English and be a team worker with a flexible and positive attitude to work.

You will thrive in a very busy environment and maintain patience and empathy even when working under pressure and have the ability to respond quickly to an increase in service demand with a “hands on” approach

In return, our staff benefit from free travel on MBNA Thames Clippers, along with a group private pension plan, private medical insurance, life assurance, EAP, ride to work scheme or season ticket loan and childcare vouchers. We also offer discounts at bars and restaurants at The O2, local gyms and preferential rates on Nissan cars.

This is a great opportunity to hone your administration and customer service skills in a growing, fast paced and fun organisation!

Apply now