Box Office Assistant (Eventim)

Closing date: 30 July 2017

Location: Eventim Apollo

Salary: £7.50 per hour

Hours of work: Zero hours

Box Office Assistant (Eventim)

POSITION TITLE:       Box Office Assistant    

REPORTS TO:              Box Office Manager

KEY ACCOUNTABILITIES:

Box Office Assistants are the first point of contact for many of our customers and should offer a high level of customer service and professionalism. They’ll have good knowledge of the venue in order to help the customer with any queries and will have excellent communication skills.

MAIN ACTIVITIES:

  • Helping to open the box office on a show day.
  • Selling tickets on the door and issuing collections to customers.
  • Assisting with the guestlist.
  • Helping customers with any queries they may have.
  • Keeping the box office clean and tidy.
  • Supporting the Duty Box Office Manager with any additional tasks.
  • Provide and promote the highest level of customer service.
  • Continuously seek ways to improve personal, team and business performance.
  • Ensure that all relevant information is communicated speedily and accurately in a way that ensures that the information is received and easily understood.
  • Ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs.

Essential skills:

  • Previous box office experience
  • You must have a genuine desire and ability to work with the public in a front line, customer focused setting;
  • Ability to tthrive in a very busy environment, maintaining patience and empathy when working under pressure
  • Be an excellent communicator, confident in engaging and working with all kinds of people, both internal and external
  • Be proactive, positive and flexible in terms of working patterns and work

Interviews: Last week of July / First week of August - TBC

Apply now