Closing Date: 20 January 2022
Location: AXS Europe
Salary: £28,000 - £31,000 a year plus benefits
Hours of Work: 40 hours per week, Monday to Friday
Number of roles to fill: 1
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events and are the preferred ticketing partner for some of the largest UK venues and festivals, from The O2 Arena and The SSE Arena, Wembley to British Summer Time in Hyde Park. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans across the globe, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.
AXS are looking for 2 Client Service Managers to join their team.
The Client Services Manager is a hands on role. You’ll be the first point of contact for key clients, ensuring that you deal with all their ticketing requirements accurately and efficiently. You’ll ensure that all events are built correctly in our system meeting all deadlines and will manage the event life cycle from on sale to event date. You’ll provide accurate data to our fulfilment team to ensure that ticketing requirements are dispatched on time and work with our contact centre and customer services manager to help manage any customer feedback.
We’re looking for someone with a background in Music, Sports or Theatre ticketing with a proactive and solution oriented mindset – always spotting what needs to get done and doing it. You’ll have a passion for live music and events and will be incredibly organised. You’ll be used to working in a busy team environment and always ready to jump in to help your team out. You’ll be confident using a variety of ticketing systems and technology, always ready to learn and innovate. You’ll be used to working at pace, incredibly flexible and have a meticulous eye for detail.
You’ll be committed to delivering the best and wowing our partners and customers, and be a team player who enjoys working in a high achieving environment
Where: You’ll be based at our head office Cottons, 7th Floor West, 47/49 Tooley Street, London, SE1 2QN. We're back in the office! Working 4 days a week in the office and 1 day a week remotely. We offer flexible start and end times and also welcome flexible working conversations.
Important information: First stage interviews will be held virtually via zoom and we’re looking for someone to be able to join the team in October.
So why apply?
AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
You can find out more about our Vision and Values here
To find out more about our benefits click here
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
Please be aware we no longer accept CV’s. In some instances, you can still upload this but the hiring manager will not be able to use it to make their final decision. Instead, you will be asked to complete an application form, which is anonymised so that we can run a fair, inclusive, and equitable recruitment process.
Therefore, please make sure you follow the instructions carefully and complete the application form in full, with as much detail as possible as the information you provide will allow us to decide whether to progress your application to interview stage.