Closing date: 31 March 2017
Location: SSE Arena, Wembley
Salary: £13-15 per hour
Hours of work: Monday to Sunday, shift work, plus public holidays
We are currently recruiting for an event based casual Front of House Manager at The SSE Arena Wembley. The role will include planning and preparing for all aspects of the front of house operation on event days only.
As a Front of House Manager you will be at the forefront of ensuring that during events, guests who visit have an unforgettable experience.
In this role you will be responsible for managing Security and Stewarding as well as overseeing all other departments’ front of house operations to lead excellent customer service with a focus on guest satisfaction and safety while maintaining the highest standards at all times.
You will deal with ticketing and event requests and complete the necessary paperwork and post event reports, both ensuring that all queries and complaints are dealt with accordingly and we exceed all guest expectations along the way.
To be successful in this role, we are looking for someone with a natural flair for customer service, who is flexible and approachable and has a genuine desire to work with the public in a customer focused environment.
You must be diligent and hands-on with a keen eye for detail and be confident and proactive in supporting the rest of the team with day-to-day duties whilst maintaining patience and empathy even when working under pressure.
Finally you must possess excellent communication and interpersonal skills and will be required to conduct staff briefings. SIA badge holders are preferable but not essential. At least 3 years crowd management at a Management level is required.
Please be aware this role is on an event by event basis and that you will need to be able give your availability to cover weekday and weekend shifts in advance.