Deck Customer Service Assistant

Closing Date: 09 May 2021

Location: Thames Clippers

Salary: £22,136 a year plus benefits

Hours of Work: 42 hours per week, Monday to Sunday (shift work)

Number of roles to fill: 10

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Deck Customer Service Assistant

You will work on board our boats that travel up and down the Thames assisting the Master, Mates and Onboard Customer Service Assistant (OCSA) ensuring our customer’s safety at all times and making sure they have a wonderful journey with us.

You will make sure any boat maintenance and cleaning is carried out efficiently and effectively and also assist the OCSA when required with serving the customers on board and stocking the boat.

If you enjoy working with the public, being outside on the river and being part of a fun and busy team then this could be the role for you!

We’re looking for people who are looking to develop their career in the maritime industry and progress within Thames Clippers from DCSA to Mate to Master. We’re looking for ambitious and driven individuals who want to succeed.

You will be approachable, friendly and helpful, not only to the passengers on board but also to your colleagues. We expect you to deliver the same amazing experience to our customers and team at the end of your shift as you do at the start.

Where: You will spend your days on our vessels, which all leave from North Greenwich Pier, based near The O2 arena and North Greenwich tube station.

Interviews: these will happen virtually on MS Teams w/c 10 May 2021.

When: You’ll need to be able to start work with us in June 2021.

Important information: You will be based on our boats on the river and that means you will be on your feet for 10 hour shifts. We will provide you with a full uniform including warm clothing to defend against the British weather!

So why apply?

Thames Clippers, part of AEG Europe, are London's leading River Bus service. Our fleet of high speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 4 million passengers a year and employ over 320 staff.

To find out more about our benefits click here

This is an excellent opportunity to hone and develop your skills and join an inclusive and growing organisation which was voted “Employer of the Year” at the 2017 London Transport Awards. There is real potential for internal development and promotion within our business and internal succession is one of our core principles.

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

Apply now