Guest Experience Manager - Admissions

Closing date: 28 March 2017

Location: The O2

Salary: Up to £28,000 per annum, plus benefits

Hours of work: 40 hours per week, Monday to Sunday, shift work

Guest Experience Manager - Admissions

Up at The O2 is an exhilarating 90 minute experience that takes you on a guided expedition over the roof of The O2 via a fabric walkway. It opened in 2012, has had over 500,000 people climb and is an innovative way to view the London skyline!


Owned by AEG, one of the leading sports and entertainment presenters in the world, The O2 sits within the AEG facilities arm of the business.


We are looking for a Guest Experience Manager to ensure that the quality of the visitor experience is of the highest standard and be responsible for leading and motivating the Front of House (FOH) team.


You will also schedule the FOH staff rota’s and manage the staffing costs; coordinate the FOH team during special events at Up at The O2; carry out training & quality assurance of the Box Office operation and be responsible for processing trade vouchers and invoicing via accounts receivable.


We are looking for someone with experience of working in a heritage/visitor attraction or leisure orientated business, with seasonal visitor number variations. Possessing a strong customer service ethos you must have a genuine desire and ability to work in a front line customer focussed environment.


You will have excellent management skills, lead by example and have the ability to inspire, motivate and develop team members to achieve the highest standard of customer service.


With excellent verbal and written communication skills you will have the ability to motivate staff to deliver results. You will also be capable of working with figures and also have a good working knowledge of MS Word and Excel.


With an extremely organised approach to work with high attention to detail you will be a team player, with a positive and flexible attitude to work.


In return, our staff benefit from a group private pension plan, private medical insurance, life assurance, EAP, 50% off travel on MBNA Thames Clippers, Cycle to work Scheme, Season Ticket Loan, discounts at bar and restaurants at The O2 and preferential gym membership rates.


AEG is an exciting and innovative place to work, and in this role you will be able to develop your people management skills and experience further.


Apply now