IT Cloud Technician

Location: Bromsgrove

Contract Type: Permanent

Closing Date: 07 June 2021

Specific Hours: 35

IT Cloud Technician


Reporting to:     IT Manager


Primary function is to Support the administration of AAD and Office 365 technologies.

Job summary/key responsibilities

  • Delegated administration of the Azure Active Directory environments, working with existing internal teams and support providers for on-prem, Office 365 Groups and end users
  • Administration to Azure Active Directory, Azure and Office 365 services, ensuring the correct level of access is delegated to users as per their role in the organisation.
  • Assist in the Administration of the SharePoint Online, OneDrive for Business, Teams, PowerApps, Dynamics and other O365 Platform Tools.
  • Provide specialist technical support and assistance to projects ensuring delivery of non-functional requirements and continual service improvement.
  • Support Azure based infrastructure services for Cloud Hosted environments and backups and escalate to Systems Engineers where appropriate
  • Monitor tickets logged in our IT Service Management System and prioritise these in relation to the set SLA agreement in place with the suppliers.
  • To carry out regular capacity and performance monitoring and reporting of key systems.
  • Support the investigation and implementation of features made available on the O365 platform.
  • Monitor service centre health and advice IT teams of necessary changes that could impact end-users


Skills Required

  • Ideally have an MS Azure certification (ideally AZ104) with recent hands on experience working in Azure and O365 from a security perspective
  • Minimum 3 years' in-depth experience of Windows servers and network administration of Azure cloud hosted services
  • Experience of database pools
  • Microsoft Stack experience - Office 365, Exchange, Active Directory, Powerplatform
  • Strong communication skills (written and verbal)
  • Extensive knowledge in IIS, AD, firewalls, IP routing and VPNs desirable
  • Management and Monitoring of Azure and Microsoft Windows Server technology.
  • Management of Office 365 services Management of Exchange Online Services through
  • Exchange Admin Centre and related tools.
  • Any experience with building and supporting Modern Workplace Infrastructure including Intune, Microsoft Autopilot, Desktop and Application Support would be advantageous.


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