Housing & Estates Manager

The purpose of this role is to oversee operational housing management across various schemes, ensuring customers receive high-quality, responsive support in a safe environment. The Housing & Estates Manager will collaborate with housing teams, the local authority, and other stakeholders to foster a positive atmosphere, encourage social interaction, and reduce isolation. Additionally, they will manage compliance databases and maintain the repairs and programmed works process for AUKNT-owned assets.

 To line manage the domestic staffing team to provide/recognises the need under Health & Safety legislation to maintain an effective management system for prevention and control of infectious diseases within the Extra Care Scheme and wider estate

DUTIES AND RESPONSIBILITIES:

1. To provide a comprehensive housing management service including all housing and tenancy management, compliance, information on welfare benefits and any breaches of tenancies.
2. To support the implementation of housing-related support plans for each customer, including supporting the lettings process and leading on the allocation panels from the point of contact.
3. To ensure any contracted services such as gardeners, window cleaners and planned works are procured in line with AUKNT policies and are monitored accordingly.
4. To support the smooth running of a fully operational housing and engagement office, overseeing, reporting and liaising for repairs and compliance works with contractors and maintaining weekly health and safety checks.
5. To build rapport and actively promote good relationships with all customers while ensuring dignity and confidentiality is maintained at all times.
6. To immediately report any kind of concerns e.g. Safety to the Housing and Care Manager at Havelock Place or Head of Housing.
7. To oversee and support any volunteers and ensure the appropriate staffing levels for events and outings.
8. To build relationships and rapport with customers.
9. To manage compliance database to ensure up to date systems and processes in place.
10. To abide by Health & Safety regulations at all times using management systems.
11. To comply with GDPR and other legislation e.g. Equality Act, Data Protection and Fire Safety.
12. To comply with the Quality Assurance System for the organisation while maintaining accurate records.
13. To comply with the complaint investigation process to address identified weaknesses.
14. To promote the organisation’s services, values and aims at every opportunity.

Requirements:

 Essentials:

1. NVQ level 4 in Housing or experience of working in an affordable housing environment.

1. Good level of written English and Mathematics (GCSE grades A-C or equivalent required).
2. Good working knowledge of Microsoft Office, email (Outlook Express) and use of CRM systems.
3. Demonstrable project delivery ability.
4. Ability to work within a team.

Desirables:

1. Experience in Health and Social Care and Housing with Extra Care Setting
2. Experience of providing services which are person centred and promote dignity, independence and choice.
3. Using Risk Assessment processes to minimise and balance risk for the individual (positive risk taking)
4. Experience of monitoring Health and Safety, compliance and estate/housing management
5. Experience of dealing with safeguarding issues 
6. Have a current driving license

Benefits:

1. Competitive salary
2. Paid Mileage
3. Blue Light Card Discounts
4. 26 Days holidays
5. Generous Pension Scheme
6. Wellbeing Day
7. Staff Referral Scheme
8. Annual Thank You Events
9. Better Health at Work Employer operating at Ambassador status
10. Opportunities to take on enhanced responsibilities through key role such as Mental Health First Aider etc.