Housing & Care Manager

The Housing and Care Project Manager is expected to lead, motivate and line manage volunteers and staff members (Area Coordinators, Team Leaders, PSA staff) in meeting the personal care and support needs of customers in a way that promotes independence, respect and dignity of the individual.

To manage the performance of the team including financial, staff and service performance and work to achieve key performance indicators set each year. To take ownership of updating metrics into the Group Balance Score Card on a monthly basis and provide narrative annotations to account for variations in performance.

To lead effective two-way communication – delivering Group briefings in a timely and consistent way while providing opportunities for the upward cascade of messages to the senior leadership team.

To collaborate with housing teams, local authority and other stakeholders to promote a positive atmosphere within the housing scheme(s) whilst encouraging social interaction and reducing isolation. Managing the Housing Support Officer to ensure ECS is maintained to a high standard.