Charity Services Coordinator
We’re looking for a passionate and organised Charity Services Coordinator to join our team at Age UK North Tyneside.
This is a rewarding opportunity to play a key role in supporting older people across the borough—helping them stay connected, maintain independence, and access vital services.
You’ll be at the heart of our operations, delivering excellent customer service, coordinating activities, and ensuring our services run smoothly and efficiently. You’ll be the first point of contact for our customers—supporting them via phone and email, coordinating activities, and helping our teams deliver high-quality services across North Tyneside.
You’ll also manage schedules, bookings, and service delivery logistics while building strong relationships with customers, partners, and volunteers.
Key Responsibilities
Customer & Service Delivery
- Act as the main contact for customers accessing charity services
- Provide a high-quality, responsive service aligned with service standards
- Support customers to engage with services and maintain independence
- Handle enquiries, bookings, and activity registrations
- Promote services and signpost customers to appropriate support
Coordination & Administration
- Manage bookings, appointments, and weekly rotas
- Coordinate activities across multiple venues
- Support delivery of social and wellbeing activities and day centres
- Maintain accurate customer records and CRM data
- Monitor attendance, participation, and income data
Stakeholder & Relationship Management
- Build strong relationships with partners, providers, and volunteers
- Liaise with venues to support service delivery
- Support networking and research to improve local service knowledge
Compliance & Quality
- Ensure GDPR compliance and accurate record keeping
- Monitor performance, complete reporting, and support audits
- Ensure invoices are accurate and submitted appropriately
- Maintain health and safety standards and escalate issues
- Support feedback collection, complaints handling, and service improvement
Team Support
- Work flexibly across teams and provide cover where needed
- Support workforce planning and scheduling
- Contribute to team meetings and updates
Essential
- GCSE (or equivalent) in English and Maths
- Strong administrative experience in a busy environment
- Excellent communication and interpersonal skills
- Ability to build relationships with a wide range of stakeholders
- Strong organisational skills and attention to detail
- Confident using Microsoft Office and CRM systems
- Ability to manage workloads independently and as part of a team
- Commitment to delivering excellent customer service
- Understanding and empathy for the needs of older people
Desirable:
- Experience working in the voluntary or third sector
- Experience supporting or coordinating volunteers
- Experience working with older people in a community setting
- Experience delivering or supporting projects to deadlines
Benefits:
- 26 days holiday + wellbeing day
- Paid mileage & Blue Light Card discounts
- Generous pension scheme
- Staff referral scheme & annual thank-you events
- Opportunities for development and enhanced responsibilities
Job Description is available upon request.
