Primary Care Network Development Manager
Reports to: Associate Director of Transformation
Responsible to: Associate Director of Transformation
Proposed salary: Band 7.1 – 7.9 on the ABC pay scale, which is equivalent to £42,592.33 - £49,903.70 per annum dependent on experience (pro rata)
Hours of work: Full time
Base: Horley/Crawley ABC Offices/Remote
About Alliance for Better Care CIC
Alliance for Better Care CIC is a GP Federation that unites 47 NHS GP practices across 12 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues as well as their patients, to transform how healthcare is managed within the community.
As a membership organisation, our focus is to work in partnership with our members and help them to improve the provision of General Practices in the local area.
We work with – and listen to – our GP Practices, PCNs, Hospitals, Community Organisations and the Third Sector. These vital partnerships ensure that, together, we deliver a truly integrated approach that offers the support and expertise needed to effectively serve our communities.
More about our organisation: www.allianceforbettercare.org
Primary duties and areas of responsibility
Recruitment, management and support of Additional Roles
Working with close support from the People Team and the Learning and Development Coordinator, the post holder will:
- Act as ABC point of contact for a team of over 30 clinicians and other care professionals, ensuring they receive the necessary support to thrive in their roles.
- Identify training needs, set objectives, conduct appraisals and hold regular one-on-one meetings.
- Facilitate and lead the interviews, onboarding and induction process for new staff members, ensuring their smooth integration into the PCN and ABC.
- Have a good working knowledge of ABC’s Policies and Procedures for managing concerns and issues relating to employee performance and conduct. The post holder will lead on processes including sickness reviews, investigations, disciplinaries and performance improvement plans.
Progress PCN development strategy
- Guide and support three PCN boards in Crawley in strategically developing and expanding their networks to better serve patient populations.
- Help PCNs identify workforce gaps and lead in developing or recruiting staff to meet these needs.
- Collaborate closely with the Clinical Directors and Practice Manager of each PCN to design and implement targeted healthcare initiatives.
- Write bids or proposals to achieve these initiatives.
- Attend monthly PCN board meetings, weekly Practice Manager meetings and a monthly in person Crawley Practice Manager meeting.
- Work closely with ABC Finance team to develop and maintain a good understanding of the PCN’s financial position.
Ensuring delivery of the PCN DES
- Build a working knowledge of relevant NHS contracts and initiatives and understand the impact or opportunities for our GP practices and their patient population.
- Support PCNs by providing straightforward and simple processes to follow to show DES compliance and achieve financially incentivised targets.
- Share learning and best practice between PCNs in achieving full delivery.
- Offer direct support to the PCN Clinical Directors so that their role, as outlined in the Network Contract DES, can be fulfilled.
Build key working relationships and drive the development of Integrated Community Teams
- Work closely with Crawley’s Neighbourhood Lead in the development of Integrated Community Teams.
- Represent the PCN’s and ABC at internal and external partner meetings including neighbourhood workshops and the Local Community Network.
- To operate effectively, the post holder will need to establish excellent working relationships with:
- GPs (Partners and salaried) across the PCN
- PCN Practice Managers and Deputies
- PCN employed Additional Roles staff
- ABC wider team e.g. Clinical Services, People Team etc.
- Sussex Integrated Care Board
- Community Care: e.g. SCFT AND SPFT
- Third Sector: e.g. Age UK, Crawley Community Action
- Local authorities e.g. District Council
Person specification: Primary Care Network Development Manager
Qualifications
Essential:
- Degree level education or equivalent
Desirable:
- Project Management training of qualification
Experience
Essential:
- Minimum 1 year of working in or aligned to primary care network development
- Minimum 3 years of working in the NHS or aligned service
- Experience of working with range of professionals including senior clinicians
Desirable:
- Experience of PCN Management
Skills & Abilities
Essential:
- Understanding of the contractual and policy requirements for Primary Care Networks
- Understanding of stages of project management and effective methods of tracking a project
- Working knowledge of Microsoft packages and clinical systems and application in local NHS
- Knowledge of service development to improve quality and efficiency
- Excellent written and verbal communication skills
- Demonstrable leadership and collaborative working qualities
- Ability to work flexibly, use initiative, prioritise workload and delegate
- Sound financial acumen and business management skills
- Ability to establish excellent working relationships
- Change management skills and ability to cope with stress and ambiguity
Desirable:
- Knowledge of Primary Care IT systems
- Understanding of whole system approach to care
- Understanding of primary care contracting and payment methods
- Line management experience
Behaviours & Values
Essential:
- Pro-active self-starter able to set and deliver own objectives
- Commitment to reducing health inequalities and proactively working to reach people from all communities
