Contracts Administrator

Location: Lymington

Contract Type: Permanent

Closing Date: 28 November 2019

Salary: Up to £19,000 per annum, dependant on experience

Specific Hours: Monday to Friday, 9am - 5pm (35 hours per week)

Contracts Administrator

We know that our customers and their residents expect the highest standards. That is why we recruit people with the right attitude and personality and then train and motivate them so that they can provide the best possible customer care.

As an employer, we recognise that effective training and development is essential for employees to realise their full potential, both personally and to achieve corporate goals and targets.

Location:
Lymington with a move to our New Milton office in early 2020

What you'll be doing:

  • The compilation and maintenance of Contract files and associated paperwork.
  • The inputting of Contract information into the company MIS – Business Central
  • Liaising with Contract Manager and Supervisors to order equipment based on job start dates and stages of work
  • Provision of Customer liaison activities in support of the in-field Contract Managers
  • Creation, release of Purchase Orders for sub contractors
  • Progressing Outstanding Supply Only Orders
  • Scheduling job start dates around kit deliveries
  • Liaison with all other Departments within the business to help ensure the smooth and efficient passage of high quality information and data.
  • Help maintain (and improve) all of the companies procedures in accordance with the Quality Management System.
  • Ensuring returned items are accurately recorded and faulty items replaced.
  • Maintenance of various spreadsheets
  • Assisting with reports
  • Raising jobs in CRM for service calls received by Digital Support and managing them throughout the job process, obtaining work orders, liaising with our service partners OpenView, ordering replacement equipment as required

 What we are looking for:

  • Proven experience of working in a similar administrative role
  • Experience of working in a customer service environment
  • Experience of negotiating with varying stakeholders
  • Evidence of successfully working in a target orientated environment
  • 5 GCSEs or equivalent (To include Maths & English at ‘C’ or above)
  • Business NVQ or similar qualification is desirable
  • Intermediate understanding of Microsoft packages including Outlook, Excel and Word.
  • Excellent personal administration and interpersonal skills with Customers, Suppliers and Staff is essential.
  • Familiar with technical billing and liaising with engineers/installers and suppliers is desirable
  • Good working knowledge of Microsoft Navision is desirable
  • “can do” attitude
  • Good communication
  • Friendly and empathetic
  • Ability to multi-task
  • Ability to adapt to changes within the company
  • Ability to work under pressure
  • To use initiative in problem solving
  • Self-motivated
  • Reliable and hard working

What we will offer you:

Professionally:

  • Development within a motivated and professional team
  • Continued training to build confidence and knowledge
  • Career development

Benefits:

  • 23 days annual holiday entitlement rising to 25 after 2 years service
  • Pension Scheme, up to 4% Company matched
  • Life assurance 2x annual salary
  • Employee assistance programme
  • Flexible benefits scheme
  • Discounted voluntary benefits
  • Free onsite parking

If you are keen to find out more and have the necessary skills, please apply now with your up to date CV.

Apply now