Emergency Helpline Operator: 36.346 hours per week

Location: New Milton

Contract Type: Permanent

Closing Date: 31 December 2019

Salary: Starting at £18,748.73 per annum, rising to £19,939.42 per annum after successful completion of probation

Specific Hours: 36.346 hours per week, consisting of 18 shifts per month including occasional night shifts

Emergency Helpline Operator: 36.346 hours per week

Do you have experience of talking to customers and delivering a friendly and professional service? Then answer your calling and use your skills to make a difference! Be a part of a team that delivers essential contact centre services that save lives everyday.


Sharing our purpose and team spirit, you will play your part every day. With a cool head in an emergency, you’ll take calls from elderly and vulnerable residents in our sheltered housing and help our clients customers. This is a rewarding role where trust is key. But it can also be tough, - so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer care.


If you’ve got the right attitude and personality, we’ll provide you with all the training you need to be the best you can be and answer calls quickly and calmly. As the voice of Appello, you’ll put people at ease, record details accurately and swiftly act on requests, escalating things where needed.


What will you need?

  • Great communication and listening skills
  • The perseverance to get to the bottom of problems and solve them
  • Lots of empathy and patience
  • The ability to multitask and follow procedures
  • Fantastic attention to detail
  • To be quick thinking with good prioritisation skills.


We believe in investing in our people and providing everyone with opportunities to grow their skills and career. Here, you could enjoy lots of training, support towards external qualifications and an open and honest culture. We also recognise and reward success with lots of great perks, including free onsite parking, 23 days’ holiday (rising to 25), life assurance, company pension and more.


Ready to answer your calling? Apply now.

Apply now