Resource & Capacity Planning Assistant

Location: New Milton

Contract Type: Permanent

Closing Date: 29 November 2019

Salary: £21,500 per annum pre-probation / £23,000 post probation / 35 hours per week

Specific Hours: 35 hours per week

Resource & Capacity Planning Assistant

What you’ll be doing: 

  • Short term planning responsibility to ensure the Control Centre is set up to achieve daily and weekly service level.
  • To ensure real time management of service level is managed throughout the course of the working week.
  • Medium term planning responsibility including Control Centre forecasting and scheduling, management of overtime and holiday requests.
  • Reporting requirements for Control Centre Manager on a daily, weekly, monthly and ad-hoc basis.
  • Resource planning of new starters, changes of hours including flexible working and leavers within the Control Centre.
  • Maintaining WFM knowledge and expertise for self and others, updating and maintaining the WFM tool to ensure fit for purpose.  

What we are looking for: 

  • Previous WFM experience.
  • Internal and external stakeholder management.
  • Reporting from a range of sources including WFM and Excel.
  • Demonstrable experience of working with the public face to face and/or on the telephone.
  • Expertise in WFM tool set up and management.
  • IT literate using a wide range of different computer systems including Word, Excel and Outlook.
  • Ability to problem solve.
  • Values and supports others.
  • Can interrogate and provide valuable management information from OM reports, WFM tool and Excel.
  • Takes effective decision-making.
  • Stakeholder management (internal & external).
  • Ability to present to diverse audiences (internal & external).
  • Project management skills.
  • Ability to work under pressure & too tight deadlines.
  • Ability to deal with demanding internal and external customers in a sympathetic understanding and caring way.
  • Presents information clearly, concisely, accurately and in ways that promote understanding.
  • Ability to think outside the box to deliver results.
  • Agrees what is expected of others and hold them to account.
  • Works to develop an atmosphere of professionalism and mutual support.
  • Recognises when there are conflicts, acknowledge the feelings and views of all.
  • Amiable and approachable. 

What we will offer you: 

  • Pension Scheme, up to 4% Company matched
  • Onsite parking available
  • Discounted voluntary benefits
  • Life assurance 2 x annual salary
  • Employee assistance programme
  • Sick pay at managers discretion.
  • The ability to buy additional or sell back holiday
  • Flexible benefits scheme 


Apply now