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Location: New Milton

Contract Type: Permanent

Closing Date: 31 December 2019

Overview:

22.75 hours per week, 4 shifts on/4 shifts off: 7am - 2pm & 2pm - 9pm

To be the first point of contact for our customers, providing a 24-hour service handling all non-life critical calls.

Location: Lymington

Contract Type: Permanent

Closing Date: 28 November 2019

Overview:

To provide effective and efficient administration of installations contracts and digital service support and provide general support to the in-field contracts team and National Contracts Manager

Location: Chippenham

Contract Type: Permanent

Closing Date: 12 December 2019

Overview:

Under the management of the Control Centre Training & Development Lead the Trainer is responsible to train, develop and coach Appello Monitoring Operator(s), to perform to the very best of their ability and to embed Appello values .

Location: New Milton

Contract Type: Permanent

Closing Date: 29 November 2019

Overview:

29.75 hours per week: 4 shifts on / 4 shifts off,  midnight - 9am, 11pm - 8am

We are looking for reliable, dynamic and quick-thinking individuals who are able to remain calm under pressure whilst processing information from callers in what can often be a very distressing and highly emotional situations.

If you have experience of dealing with customers, are great at multi-tasking and can demonstrate excellent communication skills, then working for Appello as part of our Control Centre team is an experience like no other.

Location: Chippenham

Contract Type: Permanent

Closing Date: 14 November 2019

Overview:

13 hours per week: Friday 8.00am - 12.00pm & Sunday 6.00am - 3.30pm

We are looking for reliable, dynamic and quick-thinking individuals who are able to remain calm under pressure whilst processing information from callers in what can often be a very distressing and highly emotional situations.

If you have experience of dealing with customers, are great at multi-tasking and can demonstrate excellent communication skills, then working for Appello as part of our Control Centre team is an experience like no other.

 

 

Location: Chippenham

Contract Type: Permanent

Closing Date: 31 December 2019

Overview:

                           14 hours per week: Monday 8.00am - 2:00pm & Sunday 6.00am - 3.00pm

We are looking for reliable, dynamic and quick-thinking individuals who are able to remain calm under pressure whilst processing information from callers in what can often be a very distressing and highly emotional situations.

If you have experience of dealing with customers, are great at multi-tasking and can demonstrate excellent communication skills, then working for Appello as part of our Control Centre team is an experience like no other.

Location: Chippenham

Contract Type: Permanent

Closing Date: 31 December 2019

Overview:

14.5 hours per week: Monday 18:00pm -21.00pm Wednesday 6:00am-14.00pm & Thursday 08.00am - 12.00pm

We are looking for reliable, dynamic and quick-thinking individuals who are able to remain calm under pressure whilst processing information from callers in what can often be a very distressing and highly emotional situations.

If you have experience of dealing with customers, are great at multi-tasking and can demonstrate excellent communication skills, then working for Appello as part of our Control Centre team is an experience like no other.

Location: Chippenham

Contract Type: Permanent

Closing Date: 29 November 2019

Overview:

16 hours per week: Wednesday 4.00pm- 10.00pm, Friday  5.00pm- 11.00pm, Saturday 4.00pm - 10.00pm 

We are looking for reliable, dynamic and quick-thinking individuals who are able to remain calm under pressure whilst processing information from callers in what can often be a very distressing and highly emotional situations.

If you have experience of dealing with customers, are great at multi-tasking and can demonstrate excellent communication skills, then working for Appello as part of our Control Centre team is an experience like no other.

Location: New Milton

Contract Type: Permanent

Closing Date: 06 May 2020

Overview:

21 Hours a week: Friday 4.00pm-9.00pm, Saturday 8.00am-5.00pm,  Sunday 8.00pm - 4.00pm 

We are looking for reliable, dynamic and quick-thinking individuals who are able to remain calm under pressure whilst processing information from callers in what can often be a very distressing and highly emotional situations.

If you have experience of dealing with customers, are great at multi-tasking and can demonstrate excellent communication skills, then working for Appello as part of our Control Centre team is an experience like no other.

Location: Chippenham

Contract Type: Permanent

Closing Date: 31 December 2019

Overview:

    24 Hours a week: Monday 6.00am-12.00pm, Tuesday 8.00am - 2.00pm, Wednesday 8.00am - 2.00pm & Thursday 8.00am - 2.00pm

We are looking for reliable, dynamic and quick-thinking individuals who are able to remain calm under pressure whilst processing information from callers in what can often be a very distressing and highly emotional situations.

If you have experience of dealing with customers, are great at multi-tasking and can demonstrate excellent communication skills, then working for Appello as part of our Control Centre team is an experience like no other.

Location: Chippenham

Contract Type: Permanent

Closing Date: 06 May 2020

Overview:

    24 Hours a week:  Tuesday 8.00am - 3.00pm, Thursday 8.00am - 3.00pm, Saturday 7.00am -12.00pm & Sunday 6.00am-12.00pm

We are looking for reliable, dynamic and quick-thinking individuals who are able to remain calm under pressure whilst processing information from callers in what can often be a very distressing and highly emotional situations.

If you have experience of dealing with customers, are great at multi-tasking and can demonstrate excellent communication skills, then working for Appello as part of our Control Centre team is an experience like no other.

Location: Chippenham

Contract Type: Permanent

Closing Date: 31 December 2019

Overview:

30.625 hours per week, 4 shifts on/4 shifts off, 6:45am to 4pm & 2:45pm to midnight

We are looking for reliable, dynamic and quick-thinking individuals who are able to remain calm under pressure whilst processing information from callers in what can often be a very distressing and highly emotional situations.

If you have experience of dealing with customers, are great at multi-tasking and can demonstrate excellent communication skills, then working for Appello as part of our Control Centre team is an experience like no other.

Location: New Milton

Contract Type: Permanent

Closing Date: 31 December 2019

Overview:

36.346 hours per week, consisting of 18 shifts per month including occasional nights

We are looking for reliable, dynamic and quick-thinking individuals who are able to remain calm under pressure whilst processing information from callers in what can often be a very distressing and highly emotional situations.

If you have experience of dealing with customers, are great at multi-tasking and can demonstrate excellent communication skills, then working for Appello as part of our Control Centre team is an experience like no other.

 

Location: New Milton

Contract Type: Permanent

Closing Date: 29 November 2019

Overview:

Resource & Capacity Planning Assistant / £21,500 per annum pre-probation / £23,000 post probation / 35 hours per week

Under the management of the Resource and Capacity Planner the Resource and Capacity Planning Assistant is responsible for achieving service levels in Telecare and OOH on a daily, weekly and monthly basis using the Injixo WFM tool alongside short and medium term planning capability.

To achieve service level with budgeted for overtime and salary spend and where possible reengineer shifts to allow salary and budget savings to hit the EBITHA. 

Dynamically resourcing ensuring where possible cost savings are realised on a monthly basis through salary and overtime spend.

Utilise previous employment and personal experiences to deliver excellent operational delivery and leadership. 

Location: New Milton

Contract Type: Permanent

Closing Date: 04 December 2019

Overview:

35 hours per week between 8am - 6pm, Monday to Friday including some weekend work on a rota 

To be the key focal point for all customer interactions into the monitoring service, including staff, managers, residents and next of kin contacts. To deliver first class customer service by answering calls promptly, listening to the enquiry and responding efficiently in a courteous manner. Ensure that precise information is taken and accurately input within the Telecare platform in line with the company's quality procedures. To provide a high quality administration function for the Monitoring business.