Product Analyst - any of our East Anglian offices
Our Business Solutions Team
Our Business Solutions Team focus on the management, development, maintenance, training and introduction of systems that meet the complex needs of the business in conjunction with various 3rd party suppliers. They lead on, and contribute to, various operational and strategic projects being undertaken by the business.
The Product Team
As part of the Business Solutions Team the Product Team are responsible for the alignment between legal service requirements and technology platforms. They work from a human‑centred design perspective making sure that business tools are intuitive and user-friendly. They work with the firms management to help drive the firm’s strategy. The Product Team drive continuous improvement across workflows, processes and systems, with a strong focus on training and change management so new tools are effectively adopted across the firm.
The Role
Key responsibilities:
Analysis
- Work with the Helpdesk supplier to resolve third line tickets which are categorised as a business solutions support need.
- Work closely with Head of Product and Senior Product Analyst with analysis of requirements and solution design.
- Assist in research requirements for the introduction of new and replacement business systems and business processes where appropriate.
Testing
- Complete testing of Development submitted by System Developers and maintain records in Dev Ops
Training
- Work with the Systems Trainer to ensure that systems knowledge is transferred and maintained
- Design and develop training materials in line with new system enhancements
- Support Systems Trainer when appropriate during project delivery
Knowledge, skills and experience required
The following are essential to this role:
- You will be required to travel across of our offices in East Anglia so a driving license and access to a car for business use is essential
- Highly self-motivated and proactive
- A client facing and professional approach to their work
- Excellent relationship building and interpersonal skills
- Have a good understanding of business processes
- Excellent written and oral communication skills with technical and non-technical users
- Excellent IT skills
- Excellent understanding of a service environment with a strong customer service orientation
- Excellent presentation skills
- Ability to effectively prioritise and execute tasks in a high-pressure environment
- Able to work alone or within a team
- Possess high attention to detail
- Experience working in a team-oriented, collaborative environment
- Have, or working towards, a professional qualification in Business Analysis
- Hands-on to problem-solving and participating in complex implementation, system upgrades and operational troubleshooting
Desirable skills:
Experience of working in the Legal sector
- Lean Six Sigma (Yellow or Green Belt)
- BCS Business Analysis Foundation
Ashtons Legal is an equal opportunities employer and we welcome applications from all communities and backgrounds.
