Accommodation Team Leader

Location: Newquay Bay Holiday Resort, Cornwall

Job Type: Permanent Contract – 16 hours per week

Salary: £10,428 per annum

What we need in a nutshell

We want our team of accommodation assistants to be well-managed and motivated, so that our guest accommodation so clean that when guests open the door to it, we can hear them say “Wow!”

Who are we? 

We are a dynamic and growing company, shaking up the Great British holiday. At Newquay Bay Resort our guests can surf the waves at nearby Newquay then wind down back at the resort, where there’s an outdoor pool, a sauna and beauty salon and free entertainment.

Newquay Bay Resort, the perfect location for seaside adventures in Cornwall. Mixed with the tranquillity of a country getaway and the peaceful valley setting on the breath-taking North Coast. Find out more about our holiday experience on our website: http://www.awayresorts.co.uk. 

What you’ll be doing

Working as part of our team of Holiday Heroes, you will be making sure accommodation is sparkling and ready for new guests on changeover days, and you will be confidently trouble-shooting any problems that arise.

This will include:

• Managing and motivating your team 
• Keeping on top of changeover day logistics – noting late bookings and changes, and preparing towel packs, dishwasher tablets and all the other essentials of a happy holiday
• Making sure all the accommodation is ready on time with everything in place
• Resolving guest issues in a way that makes them feel good
• Working together with other team leaders and the wider park team to ensure our guests have the perfect holiday

And who knows what else you may find yourself doing. As long as you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing…holidays happen at holiday times, so you will need to work your magic on bank holidays too.

Skills, experience and qualities you’ll need

We’ll provide training, but you must:

• Have experience of leading a team
• Have experience in a housekeeping role so that you know how this vital role works
• Have a friendly and helpful attitude - delightful when you meet guests and good at communicating with your team.
• Be an organiser, with an eye for the important little details
• Be comfortable working to tight deadlines as part of a busy team

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you.

Nice to have but not essential

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).

• Experience of working at a holiday park

What we can offer you

This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:

• Discounts on Away Resorts Holidays
• On Park Discounts
• Awards and Recognition

Want to join our team? Here’s how to apply

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers.

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work!

Good Luck!