Accommodation Manager

Location: St Ives Bay Beach Resort, Hayle, Cornwall 

Hours of work: 40 Hours - Weekends Required

Salary: £32,500 per annum

What we need in a nutshell 

We’re looking for a confident and capable Accommodation Manager to lead and motivate the team that cleans, prepare and stocks our accommodation to the highest of standards for our guests. You’ll be overseeing all our accommodation, ensuring that the guest experience is outstanding, and contributing to the strategic development of our holiday offer. 

Who are we? 

We’re a dynamic and growing company, shaking up the Great British holiday at our award-winning UK resorts. St. Ives Bay Beach Resort has private access to three miles of sandy beach, spectacular sea views, luxury accommodation and excellent facilities, making it one of the best holiday parks in Cornwall and a great place to work. Want to find out more about our holidays? Check out our website: http://www.awayresorts.co.uk. 

What you’ll be doing 

You’ll be leading, managing and developing our accommodation team to deliver an exceptional guest experience with sparkling, well-equipped accommodation. This includes: 

• Recruiting, managing and developing a large department that includes a management team, cleaning team leaders and accommodation cleaners 
• Ensuring our guest accommodation is ready for arrivals and to the highest of standards 
• Working together with other managers in the park and centrally to ensure an exceptional guest experience  
• Coaching and helping Team Leaders resolve guest issues in a way that makes everyone feel good 
• Contributing to the strategic direction of the company and the park from the perspective of the accommodation offer 

• Managing and controlling budgets and identifying and implementing cost savings  
• Championing and implementing Health and Safety policies to ensure team and guest safety 

One more thing…holidays happen at holiday times, so you’ll need to work your magic on bank holidays and weekends too. 

Skills, experience and qualities you’ll need 

We are looking for a high-calibre manager who can demonstrate the following:  

• A good level of general education 
• Experience of managing and leading a team  
• The ability to manage performance issues and conflict situations assertively and with empathy 
• Exceptional communication skills and able to adapt style to people at all levels 
• A strategic mindset and a strong focus on customer service delivery 

• A forward-thinking outlook and open to new ideas 

It’s the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism, have worked in a similar role on a holiday park and have coaching and mentoring experience. 

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill. 

What we can offer you

Enjoy some great benefits, including: 

• Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
• 20% On-park discounts – Enjoy the best of what we offer.
• Team Incentives – Your hard work won’t go unnoticed.
• Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
• Life Insurance – For peace of mind.
• Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
• Holiday Buy Scheme – Flexibility to suit your lifestyle.
• Help @ Hand Scheme – Wellbeing support when you need it.
• Career Development – We believe in nurturing talent and promoting from within

Want to join our team? Here’s how to apply 

Just click on the Apply Now button and follow the instructions. To find out more about what it’s like to work for Away Resorts, check us out at www.awayresorts.co.uk/careers. 

Our promise to you 

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn’t it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination and we’ll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work!  

Good Luck! 

#INDHP