Customer Care Co-ordinator

Specific Location
Monks Cross, York, North Yorkshire

Division
Yorkshire East

Hours of Work
37.5 Hours, Monday to Friday

Brand
Barratt David Wilson

Contract Type
Full-time

Closing Date
12 February 2018

Customer Care Co-ordinator

The Customer Care team, making sure home buyers receive the very best care following their home buying experience.

 

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. 

Purpose:

To support the Customer Service Manager in managing all customer-related issues through to resolution, by managing the administration of the department to ensure it operates efficiently and effectively.

Responsibilities:

  • Ensure all calls received into the department are answered professionally and courteously, and issues logged appropriately.
  • Communicate with the Customer Service Manager to ensure all defects are dealt with by the appropriate personnel.
  • Maintain the relevant Customer Service log/monitor.
  • Provide administrative support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing, etc.
  • Liaise between sub-contractors and the division to ensure maintenance requests are carried out, check invoices and forward for payment.       Arrange contra-charges where necessary
  • Liaise with Buying department – order materials as and when required.
  • Coordinate schedule of work for the maintenance team.
  • Carry out post-completion courtesy calls to customers.
  • Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with.
  • Update weekly reports and distribute to relevant personnel.
  • Carry out other appropriate ad hoc duties as and when required.

Personal characteristics/ qualifications and skills:

  • Experience of working in a secretarial/admin role.
  • Previous experience in a customer service environment.
  • Intermediate to advanced level of proficiency with MS Office programs and a good standard of written English.
  • Ability to generate professional correspondence unaided.
  • Team player, supportive of colleagues.
  • Assertive and tenacious, able to influence others and resilient enough to deal with disgruntled customers.
  • Self–disciplined, with demonstrably good time management skills and the ability to manage a number of priorities.
  • Ability to multi-task, and work efficiently and accurately under pressure.
  • Professional, assertive and pleasant manner in dealing with internal and external customers and contacts.
  • Excellent telephone skills.

What about the benefits package?

  • Competitive base salary
  • Bonus Scheme
  • 25 days holidays
  • Choice of Flexible Benefits
  • Money Purchase Pension Scheme
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