Customer Care Co-ordinator (Maternity Cover)

Specific Location
Halesowen, West Midlands

Division
West Midlands

Hours of Work
8.30 am - 5.00 pm Monday - Friday

Brand
Barratt Homes

Contract Type
Full-time

Closing Date
24 March 2019

Customer Care Co-ordinator (Maternity Cover)

The Customer Care team, making sure home buyers receive the very best care following their home buying experience.

 

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. 

 

This is a 12 month contract to cover maternity leave for a full time role.

 

WHAT WILL I BE RESPONSIBLE FOR?

  • Ensure all calls received into the department are answered professionally and courteously and issues logged appropriately.
  • Maintain the relevant Customer Service log/monitor.
  • Provide administrative support for the Department, such as, handling and responding to all customer correspondence, collate site/sales paperwork, filing, etc.
  • Liaise between sub-contractors and the division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.
  • Liaise with Buying department - order materials as and when required.
  • Co-ordinate schedule of work for the maintenance team.
  • Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with.
  • Carry out other appropriate ad hoc duties as and when required.

 

WHAT ABOUT THE BENEFITS PACKAGE?

Competitive base salary

Bonus scheme

25 days holiday

Choice of flexible benefits

Money purchase pension scheme

Apply now