Customer Services Administrator

Specific Location
Leeds

Division
Yorkshire West

Hours of Work
39 hours

Brand
n/a

Contract Type
Full-time

Closing Date
31 August 2018

Customer Services Administrator

The Customer Care team, making sure home buyers receive the very best care following their home buying experience.

 

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. 

Customer Service Administrator

The Customer Service team, making sure home buyers receive the very best care following their home buying experience.

 

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. 

SUMMARY OF ROLE

Our customers expect high quality homes, and an after sales service to match. Part of a team, you’re there to provide it. Owning every call and query you receive, you’ll follow through maintenance requests, write letters and make courtesy calls, helping the business deliver on its quality promise. Someone who understands what great customer service feels like, you’ll have good all-round administrative skills, and the initiative to manage a busy workload without close supervision. Find out how we can build a future together.

WHAT WILL I BE RESPONSIBLE FOR?

Ensure all calls received into the department are answered professionally and courteously, and issues logged appropriately.Communicate with the Customer Service Manager to ensure all defects are dealt with by the appropriate personnel.Provide administrative support for the Department i.e. production of reports.Liaise with sub-contractors and the Division to ensure maintenance requests are carried out, check invoices and forward for payment.Arrange contra-charges where necessary.Liaise with the Buying Department with regard to ordering materials as and when required.Co-ordinate schedule of work for the maintenance team.Carry out post-completion courtesy calls to customers.Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with.

KEY SKILLS

Strong background of working in a demanding customer service environment.Previous secretarial/admin experience.Intermediate level of proficiency with MS Office programmes.Professional, assertive and pleasant manner in dealing with internal and external customers.Ability to multi-task and work efficiently and accurately under pressure.Excellent telephone skills.

WHAT ABOUT THE BENEFITS PACKAGE

Competitive base salary

Company bonus scheme

25 days holiday

Money purchase pension scheme

Choice of Flexible Benefits

 

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