Complaints Administrator

Specific Location
Bardon Hill, Coalville, Leicestershire OR Central London

Division
Group Support Centre

Hours of Work
20 hours per week over 5 days

Brand
Barratt Developments PLC

Contract Type
Part-time

Closing Date
20 January 2019

Complaints Administrator

Summary of the Role:

To log and coordinate responses for customer complaints sent to the Head Office.

What Will I Be Responsible For?

  • To monitor the Group customer care email account
  • Handle inbound complaint calls
  • Acknowledge all Group complaints within 1 working day and log full details in the iCARE system
  • Forward Group complaints to Divisions/Regions immediately and ensure receipt
  • Follow up within response timescales to eliminate missed response dates
  • Daily distribution of Group complaints summary
  • Close escalated complaints when fully resolved
  • Provide weekly and monthly complaint reporting
  • Potential to link in with Group Legal reporting
  • Regularly monitor and update our standard acknowledgements/process
  • Ensure email account is managed over Bank Holidays by amending auto-response etc

Personal Characteristics:

  • Experience handling complaints is essential
  • Previous experience of handling complaints within house building would be beneficial however is not essential.
  • Letter writing ability
  • Experience with MS Office applications
  • Calm and capable telephone manner
  • Ability to multi-task
  • Resilient personality

What about the Benefits Package?

  • Competitive base salary
  • Company Bonus Scheme
  • 25 days holiday with additional days accrued with length of service
  • Money Purchase Pension Scheme
  • Life cover
  • Choice of Flexible Benefits
Apply now