Customer Care Operative

Specific Location
Cambridge/Norfolk

Division
Eastern Counties

Hours of Work
40 hours per week

Brand
n/a

Contract Type
Full-time

Closing Date
30 June 2018

Customer Care Operative

The Customer Care team, making sure home buyers receive the very best care following their home buying experience.

 

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. 

Summary of the Role:

To be the face of Customer Care within our customers’ homes, providing an on-time and effective solution to customer problems.

 

What will I be responsible for:

  • To take instruction from Customer Care Administrators, ensuring all customer appointments are attended on time.
  • To resolve defects in a speedy manner, to a high standard.
  • To complete all required paperwork for submission to the Divisional offices, facilitating accurate record keeping.
  • To liase with sub-contractors to ensure maintenance requests are carried out.

 

Personal characteristics

  • Comprehensive knowledge of construction and ability to problem-solve with defects,likely to come from a background in the trades e.g. painting, decorating, carpentry and Joinery.
  • Ability to deal with customers in a friendly and professional manner, and exhibit high service standards.

 

What about the benefits package:

  • Competitive salary
  • Company van
  • Pension Scheme
  • Flexible Benefits
  • 25 days holiday
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