Customer Care Co-ordinator

Specific Location
Barratt David Wilson North West, 303 Bridgewater Place, Birchwood Park, Warrington, WA3 6XF

Division
North West

Hours of Work
9am to 5.30pm Monday to Friday

Brand
Barratt David Wilson

Contract Type
Full-time

Closing Date
06 March 2018

Customer Care Co-ordinator

The Customer Care team, making sure home buyers receive the very best care following their home buying experience.

 

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. 

The Customer Care team, making sure home buyers receive the very best care following their home buying experience.

 

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. 

SUMMARY OF ROLE

Our customers expect high quality homes, and an after sales service to match. Part of a team, you’re there to provide it. Owning every call and query you receive, you’ll follow through maintenance requests, write letters and make courtesy calls, helping the business deliver on its quality promise. Someone who understands what great customer service feels like, you’ll have good all-round administrative skills, and the initiative to manage a busy workload without close supervision. Find out how we can build a future together.

 

WHAT WILL I BE RESPONSIBLE FOR?

  • Ensure all calls, emails and correspondence received into the department are answered efficiently, professionally and courteously, and issues logged appropriately in accordance with Group Policies and Procedures
  • Communicate with the Customer Care Team Leader/Manager to ensure all defects are dealt with by the appropriate personnel.
  • Provide administrative support for the Department i.e. production of reports
  • Liaise with subcontractors on a regular basis to ensure defect notices are closed out in accordance with the Customer Care Charter, ensuring they return the signed notice, check invoices and send contra charge letters where applicable.
  • Maintain the relevant Customer Care log/monitor
  • Collate site and sales paperwork, record all relevant information on the portal file and on the event tracker to ensure the compliance tracker is up to date and file into the customer care file.
  • Liaise with the Buying Department with regard to ordering materials as and when required.
  • Co-ordinate schedule of work for the maintenance team and issue defect notices to them, ensure the customer signs the notice and it is returned with their timesheet.
  • Carry out post-completion courtesy calls to customers.
  • Send out welcome letters, 3 week letters and annual servicing letters
  • Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with. Update weekly reports and distribute to relevant personal
  • Ad hoc duties as and when required

KEY SKILLS

  • Strong background of working in a demanding customer service environment.
  • Previous secretarial/admin experience.
  • Intermediate level of proficiency with MS Office programmes
  • Ability to generate professional correspondence unaided
  • Excellent Telephone and Keyboard skills
  • Professional, assertive, tenacious and pleasant manner in dealing with internal and external customers.
  • Self-disciplined, with demonstrably good time management skills and the ability to manage a number of priorities.
  • Ability to multi-task and work efficiently and accurately under pressure.
  • Excellent communication skills both written and verbal.
  • Team player, supportive of colleagues

WHAT ABOUT THE BENEFITS PACKAGE

  • Competitive base salary
  • Company bonus scheme
  • 25 days holiday with additional service accrual days
  • Money purchase pension scheme
  • Life cover
  • Choice of Flexible Benefits
Apply now