Customer Service Co-ordinator

Specific Location
Aztec West, Bristol

Division
Bristol

Hours of Work
Monday - Friday

Brand
Barratt Homes

Contract Type
Full-time

Closing Date
21 October 2018

Customer Service Co-ordinator

The Customer Care team, making sure home buyers receive the very best care following their home buying experience.

 

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. 

 

SUMMARY OF THE ROLE

 

Supporting the Head of Customer Care you'll play your part by keeping the department operating like clockwork.  That means owning every call and query you receive, logging every issue and following up every maintenance request to make sure it's been carried out.  And whether you're organising sub-contractors, collating sales paperwork or making a courtesy call to a customer, you'll deliver the kind of service you'd like to receive.

 

WHAT WILL I BE RESPONSIBLE FOR?

 

  • To fully adhere to our standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction.
  • Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded in the Company's iCARE IT system.
  • Co-ordinate with colleagues to ensure the department provides continual telephone cover throughout the working day.
  • Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues.
  • Liaise between Site Management teams, Customer Care Operatives and external Sub-Contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
  • Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Customer Care where performance is falling below expected levels.
  • Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently.
  • Previous experience in a demanding and fast paced customer service environment.
  • Excellent communication skills, both written and verbal.
  • A strong team player, supportive of colleagues.
  • Self-disciplined, with excellent time management skills and the ability to coordinate a number of priorities.

 

WHAT ABOUT THE BENEFITS PACKAGE?

 

Competitive Base Salary

Company Bonus Scheme

25 Days Holiday

Money Purchase Pension Scheme

Choice of Flexible Benefits

Apply now