Customer Care Co-ordinator

Specific Location
Northampton

Division
Northampton

Hours of Work
Full time

Brand
Barratt Homes

Contract Type
Full-time

Closing Date
31 December 2018

Customer Care Co-ordinator

The Customer Care team, making sure home buyers receive the very best care following their home buying experience.

 

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. 

SUMMARY OF THE ROLE

Our customers expect high quality homes and an after sales service to match. Part of a large team, you're there to provide it. Owning every call and query you receive, you will follow through maintenance requests, write letters and make courtesy calls, helping the business deliver on its quality promise. Someone who understands what great customer service feels like, you will have good all-round administrative skills and the initiative to manage a busy workload without close supervision. Find out how we can build a future together.

WHAT WILL I BE RESPONSIBLE FOR?

  • Dealing with customer enquiries received by phone, letter and email.
  • Maintaining effective IT and paper systems.
  • Liaising with other departments and sites within the Company.
  • Liaising with subcontractors and suppliers.
  • Achieving high levels of customer satisfaction in all of the above areas.

WHAT ABOUT THE BENEFITS?

  • Competitive salary
  • 25 days holiday
  • Bonus scheme
  • Money Purchase Pension Scheme
  • Death in Service benefit
  • Choice of Flexible Benefits
Apply now