Customer Care Operative

Specific Location
Within the Leicestershire, Warwickshire, Coventry, Derbyshire, Nottinghamshire Area

Division
North Midlands

Hours of Work
39 hours per week, (Monday - Friday)

Brand
Barratt David Wilson

Contract Type
Full-time

Closing Date
31 October 2017

Customer Care Operative

The Customer Care team, making sure home buyers receive the very best care following their home buying experience.

 

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism. 

 

SUMMARY OF ROLE

Our service doesn’t stop when people move into their homes. Always looking to delight customers, you’ll make visits, resolve problems and liaise with our suppliers to make sure any faults get sorted quickly. Dealing with people and construction issues, you’ll be a helpful, professional individual with a trade or building background. Most of all, you’ll be the type of person who won’t be happy, until the customer is. Find out how we can build a future together.

 

WHAT WILL I BE RESPONSIBLE FOR?

  • Carrying out a variety of maintenance repairs to/in our customers properties throughout the Region (Leicestershire, Warwickshire, Coventry, Derbyshire & Nottinghamshire)
  • Diagnosing defects as defined by the NHBC build mark warranty
  • Taking direction from the customer services department
  • Completing timesheets accurately confirming what repairs have been carried out and whose responsibility it is.

 

KEY SKILLS

  • Comprehensive knowledge of construction, in particular plaster patching, tiling and joinery
  • The ability to problem solve
  • Driving Licence is essential
  • Team player and supportive of colleagues
  • Ability to multi-task and work well under pressure
  • Professional, assertive and pleasant manner

 

WHAT ABOUT THE BENEFITS PACKAGE

  • Competitive salary
  • Company bonus scheme
  • 25 days holiday
  • Company Van
  • Money purchase pension scheme
  • Choice of Flexible Benefits
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