Application Support Analyst

About BII

British International Investment (BII) is the UK’s leading development finance institution, wholly owned by the UK Government. Our primary mission is to address global development challenges through strategic investments that promote sustainable and inclusive economic growth.

BII focuses on catalysing economic development, creating jobs, and building resilient economies in some of the world's most complex and underserved markets. We invest in businesses and projects that prioritise inclusive development, environmental sustainability, and innovation.

Our approach is characterised by rigorous investment standards, high governance principles, and a commitment to delivering measurable development impact. Our team consists of highly skilled and passionate professionals dedicated to making a tangible difference globally.

We foster a collaborative and intellectually stimulating work environment that values curiosity, innovation, and professional growth. Our culture balances high performance with a strong emphasis on wellbeing, ensuring our employees can achieve their full potential while contributing to our mission.

BII at a glance:

Over 75 years supporting sustainable business growth in developing and emerging markets

More than £9.9 billion in net assets

1,600+ businesses invested in

950,000+ workers in the businesses we support

650+ people in our diverse global team

3 key development objectives: Productive | Sustainable | Inclusive

Team and role overview

BII is expanding its application support team in response to the increasingly complex application portfolio. Up until recently the team has primarily supported the portfolio management application. Additional applications are being implemented that are core to BIIs operations which will be supported by this team.

BII is recruiting an Application Support Analyst to join the team to strengthen our support capability, develop reports, perform system enhancements, build out training materials and deliver training to the business.

Purpose

The purpose of the Application Support Analyst is to ensure the smooth operation and functionality of software applications within BII. BII has an increasingly complex portfolio of applications and in response we are building are enhancing the application support framework and associated resources. This role will be the compliment the three existing support roles.

Responsibilities

Key responsibilities include:

• Issue Resolution: Troubleshoot and resolve issues that users encounter while using software applications.
• Service Requests: Understanding and defining new business requirements and overseeing their implementation through the release and change management processes.
• User Support and Training: Provide support and training to users, helping them understand and effectively use the applications.
• Application Monitoring: Continuous monitoring of applications to ensure they are functioning correctly and efficiently.
• System Updates and Patches: Manage and apply updates and patches to keep applications up-to-date and secure.
• Collaboration with Development Teams: Work closely with development teams to address any bugs or issues and to improve the applications.
• Documentation: Maintaining detailed documentation of issues, solutions, and updates to ensure a clear record of application performance and troubleshooting steps.
• Third party vendors: Manage the logging and resolution of incidents and service requests with application vendors.

The candidate

Background, skills, aptitude

• Previous suitable experience supporting financial applications within a Financial Services (Private Equity / Investment Management / Investment Banking) or NGO organisation is essential as that experience will contribute to building the structure and discipline for this function.
• Application support certifications will be advantageous.
• Capable of communicating equally well with business users and technical professionals
• Due to BII’s cloud-based infrastructure must have strong engagement experience with third party service providers.
• Proficient level of understanding of Microsoft technologies for infrastructure and workplace productivity tools, including Cloud, SaaS, Azure, M365 and SQL
• Fundamentals of ITIL, Agile, DevOps and Prince2

Our cultural values

We look for team members who aspire, as we do, to work at our best and to be:

• Impact-led, commercially rigorous
• Tenacious in the face of challenges
• Collaborative and caring

British International Investment is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or educational background. 

Please provide a cover letter with your application

Salary: Competitive