Travel Executive

About BII

British International Investment is the UK’s development finance institution, owned by the UK Government. With a mission to solve the biggest global development challenges, we aim to create a virtuous circle of investment and impact. Your contribution will be essential. 

It won’t be easy: we do the hardest work in the most complex markets. Be prepared to test your skills, get creative and say your piece as you take on high-profile work as part of a diverse team of exceptionally smart, passionate people. 

In return, you can take your career to all-new places in a culture that rewards curiosity and collaboration, and balances high performance with wellbeing.

BII at a glance

75 years supporting sustainable business growth in developing and emerging markets

£8.1 billion in net assets

1,400+ businesses invested in

950,000 workers in the businesses we support

£9 billion in new investments planned in the next 5 years

600+ people in our diverse global team

3 key development objectives: Productive | Sustainable | Inclusive

The pitch

Join us to be an integral member of our Operations team, working within a dedicated Travel team to take full ownership of the Travel desk and the internal booking service used by London based travellers without PA/EA support reporting to the Global Travel Manager based in London. 

About the role 

The Travel Executive is part of BII’s Operations Team and works within a small Travel Team to ensure:

• Service Delivery: Providing a central travel booking service, known internally as The Travel Desk, for travellers without PA booking support.
• Efficiency and Cost Improvements: Achieving financial and environmental efficiency through best booking practices and streamlined processes.
• Collaboration with Internal Stakeholders: Work closely with internal teams, such as HR, Security, Regional Offices, and Finance, to provide support and guidance for the travel community.

This hands-on role requires strong organisational and communication skills, the ability to manage diverse workstreams, and the capacity to work both independently and within a small team. The ideal candidate will have excellent judgment, problem-solving abilities, and experience in coordinating complex international travel and logistics.

Responsibilities

• Oversee, maintain, and develop Travel desk services to ensure efficient, high-quality delivery.
• Supervise Travel Coordinators and act as the first point of escalation for queries and issues.
• Lead efforts in risk mitigation, resource appropriation, and addressing issues and queries
• Ensure effective service delivery from BII’s travel management company, hotel partners and ground transport providers
• Collaborate with other departments to understand and coordinate travel needs seamlessly.
• Oversee employee training on travel procedures and tools to ensure consistent adherence.
• Provide guidance and support and direction to BII’s traveller community (bookers and travellers).
• Lead event and long-stay travel arrangements, ensuring all logistics are managed effectively.
• Contribute to driving continuous improvement by transforming travel processes, adopting new technologies, and enhancing efficiency.
• Take a shared lead role in the absence of the Travel Manager

About you 

Essential skills:

• Experience in travel, ideally within TMC operations.
• Previous supervisory or managerial experience.
• Familiarity with travel booking software and tools.
• Can demonstrate exceptional customer service skills
• Strong interpersonal skills; approachable and able to take ownership and show initiative.
• Organised and detail oriented.
• Ability to multitask and adapt to changing priorities
• Outstanding communication skills, both verbal and written.
• Great at working with others, both within their team team and wider community.
• Intermediate level with Microsoft Office Applications (Word, Excel, PowerPoint)

Desirable skills:

• Experience with event travel, including logistics, processes, and booking.
• Awareness of sustainable processes
• Experience in crisis management and handling travel disruptions
• Ability to analyse travel data and generate reports.
• Comfortable presenting to various stakeholders.
• Candidates should be strongly motivated by BII’s development mission and ideally demonstrate some commitment to development or social goals through previous executive or non-executive activity.

Our cultural values

We look for team members who aspire, as we do, to work at our best and to be:

• Impact-led, commercially rigorous
• Tenacious in the face of challenges
• Collaborative and caring
  
  

British International Investment is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or educational background. 

Please provide a cover letter with your application

Salary: Competitive