Supporter Fundraising Support Officer (In Memory Giving)

Starting Salary: £33,815 - £36,933 (Including LW)

Contract: Full time, Permanent

Location: London, UK - Hybrid working with a minimum of 40% of your time in the Romero House Office 

Job Profile 

Our Supporter Fundraising team is looking for a dedicated and supporter-focused individual to become one of two Support Officers. Your job will be to provide administrative support to fundraising colleagues, with a specific focus on enabling, stewarding and thanking supporters who choose to fundraise for us, donate in memory of a loved one, enquire about a legacy or purchase a virtual gift.

We are looking for someone who can bring efficiency and care to our fundraising work. You will have strong attention to detail and an excellent manager of your own time as you complete tasks for specific projects and colleagues. This is a varied role, including the creation of email stewardship journeys, assistance with events, co-ordinating mailings and resource production, updating the website and other digital platforms, and ensuring the timely payment of invoices. You’ll regularly liaise with internal and external stakeholders to complete these tasks.

 If you are an able administrator with a desire to learn about supporter fundraising and a commitment to building a better world for our neighbours, then this is the job for you!

Key Responsibilities

Stewardship Communications

·        Act as the secondary point of contact for our in-memory donors – being a sensitive and listening ear to them and delivering the best possible standards of supporter care.

·        Fulfil requests for Gifts in Wills packs, fundraising packs and other resources in a timely manner.

·        Produce tailored thank you letters and cards to supporters about their financial gifts and other support. 

          Support our volunteers with resource ordering and the use of those resources.

          Work across CAFOD teams to help deliver excellent supporter stewardship.

Fundraising promotions and appeals

·        Work closely with the other Fundraising Support Officer to identify pressure points for capacity at key points in the year and create contingency plans that allow surge into priority appeals in specific periods.

·        Contribute to our digital fundraising, continually improving and updating relevant web pages.

·        Support the delivery of multi-donor segment direct mailings and emails for specific appeals, including for emergency appeals.  

Data Management

·        Monitor donations and requests for resources, working with Supporter Relations, the Legacy Marketing Executive, the Parish Fundraising Executive and the In-Memory Giving Officer to produce appropriate and tailored responses to supporters, as well as moments for special acknowledgement.

·        Upload inbound communications accurately and promptly on the supporter database, identify and correct data quality issues on supporter and tribute fund records and maintain donor contact details in compliance with GDPR and fundraising best practice.

·        Process invoices for the team to ensure their timely payment. 

Safeguarding

All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Person Specification 

Understanding our context

·        Understanding of Catholic identity: I recognise what Catholic identity means for CAFOD’s fundraising communications

·        Understanding CAFOD: I understand, demonstrate and actively support CAFOD’s vision, mission and values and what we aim to achieve 

Working together

·        Managing ourselves: I am a self-starter; willing to take responsibility, get the work done, and make the best use of my time and capabilities.

·        Working with others: I help the team and CAFOD to achieve our goals. I work with others openly and collaboratively and without bias.

·        Communicating: I handle personal circumstances with sensitivity and deliver well-constructed, tailored communications. I understand how marketing principles apply to fundraising communications. 

Making change happen

·        Managing resources: I use information systems and processes to ensure work is completed and recorded efficiently

·        Achieving results: I keep focused on the work to be done.

·        Managing our performance: I provide and seek regular constructive feedback on my performance

·        Taking the lead: I lead on my own pieces of work and try to resolve challenges independently.

Job-specific competencies

·        Experience using supporter or customer databases to monitor or utilise data.

·        Proven supporter or customer service experience.

·        An understanding of how to motivate supporters to continue engaging and donating. 

Desirable Criteria

·        Experience in digital marketing and of the Salesforce CRM system would be useful. 

CAFOD is a welcoming, supportive workplace committed to a safe, inclusive culture where everyone is respected. CAFOD will make reasonable adjustments at every stage of the recruitment process to ensure candidates with disabilities or individual needs are fully supported.