Trainee Deputy Care Manager

This is a supported step into care management for an experienced care Team leader or Senior Care Coordinator. 

Working alongside the Registered Manager and senior management team, you will help lead the day-to-day operational delivery of our domiciliary care services, maintain consistently high standards across our boroughs and ensure service users receive safe, responsive and exceptional care. We are a large management team and have a strong support system. We are looking for talent to continue to develop our leadership team. This role would be based in our Walsall and Wolverhampton office.

About Caring Care

Caring Care is an established and reputable home care provider with a significant presence across the West Midlands and Staffordshire. We are passionate in ensuring  care is built around each person’s choices, independence, dignity and desired outcomes.

We are rated Good in every CQC category and are proud winners of the Homecare.co.uk Top 20 Small Home Care Group in 2024 and 2026. Our 98.5% staff retention rate reflects the importance we place on developing, supporting and recognising our people. Having a large presence across the West Midlands and delivering multiple contracts for local authorities care and innovation is at the heart of what we do.

Purpose of the Role

The Trainee Deputy Care Manager will support the Registered Manager and other managers with operational leadership, quality assurance and regulatory compliance. The postholder will learn and progressively take ownership of management responsibilities while remaining visible, approachable and responsive to service users, families and colleagues.

Key Responsibilities

·   Support the Registered Manager with the safe, effective and efficient day-to-day running of domiciliary care services across the West Midlands.

·   Help coordinate operational priorities, respond to emerging issues and ensure actions are followed through promptly.

·   Monitor the quality and consistency of care delivery across boroughs through audits, observations, spot checks, service-user feedback and review of performance information.

·   Support assessments, care planning and reviews, ensuring records are accurate, person-centred, outcome-focused and updated when needs change.

·   Promote compliance with CQC fundamental standards, company policies, contractual requirements, safeguarding procedures and relevant legislation.

·   Support the management of incidents, accidents, complaints, safeguarding concerns and medication issues, ensuring timely reporting, investigation, learning and action.

·   Provide day-to-day leadership, coaching and guidance to care coordinators, team leaders, senior carers and care staff.

·   Assist with supervisions, appraisals, performance management, team meetings and staff development, escalating concerns appropriately.

·   Work collaboratively with service users, relatives, local authorities, health professionals and other partners to maintain safe and responsive packages of care.

·   Contribute to service mobilisation, capacity planning and continuous improvement while balancing quality, workforce availability and operational performance.

·   Take part in the management on-call rota and provide operational cover where required, following appropriate training and support (this is paid in addition to your salary).

About You

You will be ready to build on strong operational care experience and develop into a confident, values-led manager. You will bring:

·   Recent experience in domiciliary care as a care team leader, senior care coordinator or in a comparable senior operational role.

·   A good understanding of person-centred care, safeguarding, medication practice, risk management and quality assurance.

·   The confidence to make sound decisions, manage competing priorities and remain calm when responding to operational challenges.

·   Strong communication and relationship-building skills, with a professional and compassionate approach.

·   The ability to coach colleagues, address performance concerns constructively and promote accountability.

·   Good digital and written skills, with the ability to maintain clear, accurate and confidential records.

·   A commitment to Caring Care’s values and to delivering safe, high-quality support.