Head of Business Support Team

Team: Operations

Location: London, UK

Employment Type: Permanent

Salary: Competitive

Closing Date: 28 May 2018

Head of Business Support Team

Our Mission

  • Our mission is to support the building of businesses throughout Africa and South Asia, to create jobs and make a lasting difference to people’s lives in some of the world’s poorest places.
  • We aim to invest in countries where we can have the greatest impact. In countries where the private sector is weak and jobs are scarce.
  • We invest in sectors where growth leads to jobs – both directly and indirectly. In sectors such as manufacturing, agribusiness, infrastructure, financial institutions, construction, health and education. Last year, the businesses we invest in created more than a million jobs. 
  • We are successful because we are a high quality investment organisation, using the best commercial skills and judgement to make investments in great companies and support them to grow over the long term.  We therefore want to attract people with these skills but who are motivated to use them to dramatically improve the private sector in Africa and South Asia
  • For further information, please visit our website cdcgroup.com

The Role


  • Single senior representative for the CDC PA team (a group of c35 PA/Administrators, Business Support Assistants who support one or more of our senior leaders and teams)
  • Management of co-ordination and cross-cover by the PA team
  • Management of day to day people issues amongst the PA team
  • Ensuring consistency of the management of PA’s relationships with individual principals (the ‘principal’ being the most senior business person with whom each PA has a line management relationship)
  • Objective setting and performance reviews along with principals within teams
  • Oversight and co-ordination of the Promotion & Progression process for the PA population, taking responsibility for collecting feedback and ensuring responsibility is taken for decisions
  • Management of additional shared tasks between the PA population, such as reception cover



  • Head of Business Support team
  • Working closely with senior PAs who provide day to day oversight of business teams of PAs
  • Working with ‘principals’ – individual Directors or MDs for whom PA’s work day to day
  • Advocate and representative for the PA population in management meetings and other forums
  • Liaison with other business services – travel, facilities, IT
  • Liaison on behalf of PA team with HR, senior management and other teams

Create a culture of regular and effective communication within the senior PA team as well as at individual level

  • Managing PA objective setting and performance reviews
  • Lead team performance meetings in accordance with process and protocol; ensuring development plans/training needs are identified and following up where needed
  • Ensure processes are followed, and actively seek to improve wherever possible
  • Creating an environment orientated to trust, open communication, creative thinking and cohesive working
  • Working with the Senior PAs, and Principles to manage the PA recruitment process, including establishing genuine requirement for recruitment and liaising with the Resourcing team


The Candidate


  • Experience as a PA or EA
  • Strong background as a people manager
  • Experience of HR and employee relations advantageous
  • Experience of operating in professional services, consulting or finance organisation
  • Experience of service delivery and support or project management advantageous

 Technical Skills

  • Excellent interpersonal skills and emotional intelligence
  • Able to influence and persuade
  • Diplomacy and tact
  • Logical, high critical reasoning skills
  • Ability to deliver difficult messages
  • Completer-finisher, highly organised


CDC Identities

  • We look for candidates who share our culture and reflect our identity, the CDC identities are described as follows:
  • Compassion is central to everything we do
  • We owe our clients and prospective clients a fast and thoughtful process
  • We accept the tough challenges inherent in our mission
  • We are quick and non-defensive when things go wrong
  • We oppose bureaucracy
  • We never forget that we are investing and spending tax payers’ money
  • We promote a fulfilling work environment




Apply now