Guest Services Assistant

Location: Whinfell Forest Village - Cumbria

Hours of Work: Various Hours Available

Salary/Hourly Rate: £8.92 per hour

Contract Type: Flexible hours over a 4 - week period

Transport Provided: No

Closing date: 20 April 2021

Guest Services Assistant

Be the difference between guests experiencing a good break and a great break at Center Parcs.

The Guest Services team handle the check-in of around 4,000 guests twice a week at each Village, and are the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests’ expectations, from the moment they drive into Center Parcs, until the moment they leave.

GUEST SERVICES ASSISTANT

The ideal candidate will be self-motivated and able to demonstrate exceptional customer service skills.

The guest services department is the main point of contact for guest enquiries. In this role, you will provide guests with advice, answering queries and resolving problems. The ideal candidate will need to be confident with handling guest complaints and escalating issues where necessary. Other responsibilities will include checking guests in at our Arrivals Lodge, handling enquiries on our Maintenance Helpdesk, booking activities on our leisure booking system and reporting any faults to the Technical Services and Housekeeping departments.

The successful candidate will have excellent verbal and written communication skills and must be willing to deal with guests both over the telephone and face-to-face. 

HOURS OF WORK

We have the following contracts available on a flexible basis, which means your days and hours of work could vary each week but you will always receive your contracted hours each period.

  • 64 hours per 4-week period
  • 90 hours per 4-week period
  • 150 hours per 4-week period

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

ABOUT YOU

Essential requirements:

  • Excellent guest care skills (Minimum 1 year experience in a guest care environment.
  • IT skills
  • Maths and English GCSE Grade C or above (or equivalent qualification)

Desirable requirements:

  • Previous similar experience working within reception environment and complaint handling

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

  • Staff bonus scheme
  • Reward & recognition scheme
  • Free use of on-site leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in restaurant and retail outlets
  • An employee assistance programme providing support on financial, health and legal matters

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 20 April 2021 at 12 Noon

Interviews to be held: 27 Apri 2021

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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Our colleagues work together to make sure guests have a memorable and safe short break. We are committed to ensuring a safe and secure environment for our teams. Throughout the pandemic Center Parcs have adapted in line with Government guidance and we are doing everything we can to ensure our colleagues feel safe at work by focusing on additional training, health and well-being, hygiene and PPE.

Apply now