Leisure Facilities Team Leader

Location: Woburn Forest Village - Bedfordshire

Hours of Work: Full-time

Salary/Hourly Rate: £9.42 per hour

Contract Type: Flexible hours over a 4 - week period

Transport Provided: No

Closing date: 18 December 2018

Leisure Facilities Team Leader

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Join the UK’s number one short break destination. We are proud to have more than 7,000 team members across five Center Parcs Villages and Head Office, working to create memorable experiences for families in beautiful forest locations.

ABOUT US

With up to 200 indoor and outdoor activities available, Center Parcs is the perfect place for families to try something new together. The Leisure team plays a key role in ensuring families feel confident, safe and happy during their activity, whatever their age or ability.

There are many opportunities in the Leisure team, and our offering of activities continues to grow. From donning an eye patch in Pirate and Princess Adventure, to whizzing around a track in Quad Bike Safari or scaling the forest canopy in Aerial Adventure, our focus is on delivering a quality experience that guests will remember, whether it’s their first or fiftieth time.

ABOUT THE BENEFITS

  • Annual profit share/management bonus
  • Staff Reward Scheme
  • Free use of leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in restaurant and retail outlets

ABOUT THE ROLE

You will assist the Facilities Management team in delivering a safe and quality operation including, but not exclusively: Court and table hire, equipment hire, Gym, Pottery Studio, Leisure Booking Desk, House of Games and Leisure Bowl.

You will deputise in the absence of an Assistant Manager as deemed necessary for the business. You will assist in maintaining a high standard of guest care, set high standards in building management and motivate and develop team members. You will also take responsibility for driving and developing demand and further opportunities to enhance the commercial management.

Other duties include:

  • Taking responsibility for staff and product development and the recording of staff hours, holidays and sickness
  • Maintaining the highest standard of guest care, building standards and cleanliness in line with company procedures
  • Day to day supervision of staff ensuring the smooth running of all facilities
  • Dealing with guest queries and complaints when they arise as highlighted on the guest’s questionnaires, comment forms and letters
  • Developing and managing demand and capacity during School peak/off peak programmes

HOURS OF WORK

You will be contracted to work 150 hours per 4 week period on a flexible basis.  This means that your hours and days of work could vary each week but you will always receive at least your contracted hours each period.

Your hours of work will include daytime, evening, weekend and some public / bank holidays on a rota basis.  Your earliest shift start time would be 7am and your latest shift finish time would be 11pm.

ABOUT YOU

Essential requirements:

  • Supervisory experience in managing team and volume activities
  • Good basic general education
  • Computer literacy including Elite
  • Naturally cheerful disposition
  • Strong communication skills

Desirable requirements:

  • Previous work experience of Leisure departments
  • Previous team leadership experience or qualifications

Closing date:  18 December 2018 at 12 Noon

Interviews to be held: 19, 20 and 21 December 2018

Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged.

Apply now