CRM Analyst

Location: Head Office - Nottinghamshire

Hours of Work: Full-Time

Salary/Hourly Rate: Up to £21,400 per annum dependent upon experience

Contract Type: Head Office

Transport Provided: No

Closing date: 28 September 2021

CRM Analyst

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 9,000 across Head Office and six separate villages located in the UK and Ireland.

ABOUT THE ROLE

This is an exciting opportunity to join our Sales & Marketing team in the role of CRM Analyst.

In this role, you will support the Digital, CRM and Social Media teams with all data and analytics requirements across daily, weekly, monthly and periodic reporting.  Other responsibilities will include:

  • analysing data and providing insight across all digital campaigns
  • developing and managing visual analytic data sources and providing extensive analytics across all digital programmes and campaigns
  • ensuring all data driven processes are adhered to and that the data is accurate and on time
  • identifying issues and opportunities within the data to provide opportunities to the wider Sales & Marketing team
  • supporting the development of digital KPIs
  • attending meetings as required to provide data insight and real-time analytics / reporting / dashboard execution
  • working closely with other digital analysts, yield and data insights teams to ensure a consistent and joined up approach to reporting

This role offers a fantastic opportunity for you to become an expert within Adobe Analytics and to understand how we use data to shape every decision we make across our channels to improve ROI.

The successful candidate will have strong interpersonal skills and the ability to build internal relationships with key stakeholders.  Strong numeracy / mathematical and analytical skills are also required along with the ability to define problems, collect data and establish facts.

HOURS OF WORK

You will be contracted to work 150 hours per 4-week period (37.5 hours per week).  Normal Head Office working hours are 9am to 5pm, Monday to Friday, however flexibility will be required. 

Please note, we are currently working from home in line with current government guidelines but we anticipate there will be a mix of home working with regular office visits (New Ollerton) once restrictions are lifted.

ABOUT YOU

Essential requirements:

  • Extensive experience with MS Excel
  • Strong numeracy/mathematical and analytical skills
  • Ability to define problems, collect data, and establish facts
  • Strong interpersonal skills and ability to build internal relationships with key stakeholders

Desirable requirements: 

  • Strong presentation skills
  • Hands-on experience with analytic tools/software including Adobe Analytics or comparable analysis/reporting tools
  • A level or Degree in a mathematical and or analytical related subject
  • Good general knowledge and experience of digital marketing
  • B2C experience ideally within a leisure, travel or retail environment.

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few: 

  • Colleague Bonus Scheme
  • Pension Scheme with Life Assurance
  • Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
  • Free use of our leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in our restaurant and retail outlets
  • Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
  • An Employee Assistance Program - providing support on financial, health and legal matters
  • Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date:  28 September 2021 at 12 Noon

Interviews to be held:  week commencing 4 October 2021

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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