Assistant Retail Services Manager

Location: Longford Forest - Ireland

Hours of Work: Full-Time

Salary/Hourly Rate: €27,800 per annum

Contract Type: Flexible hours over a 4 - week period

Transport Provided: No

Closing date: 26 March 2019

Assistant Retail Services Manager

A short break at Center Parcs allows families to create their own experience, where they are free to do as much or as little as they like. In 2019, we’re bringing our unique and unrivalled family short breaks to Longford Forest in The Midlands region of Ireland.

Set in hundreds of acres of beautiful forest, our new Center Parcs resort – Longford Forest - will welcome 250,000 guests each year, providing the very best facilities and activities. To transform our vision into a reality, we’re looking for an incredible and unstoppable team of around 1,000 employees – and this is a unique opportunity to be involved from the start.

ABOUT THE ROLE

On a Center Parcs break we want our guests to relax knowing everything is taken care of. Our Retail department provides a fantastic shopping experience, from essential groceries to luxury items. Across the village there will be 6 retail units, 2 own brand and 4 concessions units. Ranging from a supermarket & sweet shop, to children’s toy shop and clothing stores featuring well-known brands such as Joules, Superdry, Hilfiger and The North Face. Whether you visit our on-village supermarket packed full of your favourite brands or our dedicated sweet shop for those afternoon treats, one thing’s for sure: our retail team delivers a memorable experience and excellent service wherever you go.

We are looking to recruit an Assistant Retail Services Manager with leadership, drive and a commitment to deliver service excellence.

In conjunction with the Retail Services Manager, you will be responsible for the management of the Village Retail operation overseeing our supermarket, sweet shop, on-site vending, pre-arrival orders, warehouse and delivery service. Other responsibilities include management of the retail team to deliver budgeted financial targets, service targets and operational standards.  You will also ensure compliance to department operational procedures, company policies, and relevant legislation.

Key accountabilities for the role:

  • Deliver the improvement of guest service scores (DES) through compliance to agreed action plans and ongoing review of available information including Mystery Guest and Guest feedback, and clear leadership of the Retail Team to deliver consistent service standards
  • Ensure delivery of Retail revenues and Gross Margin % by compliance to ordering and stock control routines, maximising availability and minimising stock waste. Control of external deliveries and associated documentation including invoice queries
  • Support the ongoing development of the Retail Team utilising training and development tools available. Ensure the delivery of all legal training as required

There will be the requirement to travel to the UK to undertake initial training on commencement of employment and the role will differ initially to when the resort is open and fully operational so flexibility, adaptability and a willingness to help out as required are key requirements.

ABOUT YOU

Essential requirements:

  • Retail experience in a high volume Supermarket or multi site retail environment at Deputy Manager level or as Manager in a single store
  • Ability to lead a team
  • Must be able to demonstrate the ability to communicate effectively at all levels, and coach others to deliver objectives
  • Good financial awareness
  • Good working knowledge of MS Office

Desirable requirements:

  • Experience of retail EPOS (Electronic Point of Sale) / Stock control systems

HOURS OF WORK

You will be contracted to work 150 hours per 4 week period, on a flexible basis. During the pre-opening period it is anticipated that your hours of work will generally be Monday – Friday office hours, with flexibility required around business needs.

Once the village is operational your working hours will include evenings, weekends, public / bank holidays and during Christmas and/or New Year on a rota basis, with a premium rate of pay for hours worked on a Sunday.

THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

  • Staff bonus Scheme
  • Contributed pension scheme
  • Free use of leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in restaurant and retail outlets

If this sounds like your ideal job, and you’d like to be in at the start of something great, then we’d love to see your application.

Closing date:  26 March 2019 at 12 Noon

Interviews to be held:  10 and 11 April 2019

Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged.

Apply now