Helpdesk Operator (Technical Services)

Location: Woburn Forest Village - Bedfordshire

Hours of Work: Full-time

Salary/Hourly Rate: £8.22 per hour

Contract Type: Flexible hours over a 4 - week period

Transport Provided: No

Closing date: 25 September 2018

Helpdesk Operator (Technical Services)

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Join the UK’s number one short break destination. We are proud to have more than 7,000 team members across five Center Parcs Villages and Head Office, working to create memorable experiences for families in beautiful forest locations.

ABOUT US

From fixing faults to replacing items, joining our Technical Services team means you can be a superhero for families during their break. The dedicated team provide a speedy response to any service breakdown while delivering excellent care, so our guests can relax knowing they’re being taken care of. 

ABOUT THE BENEFITS

  • Annual profit share/management bonus
  • Staff Reward Scheme
  • Free use of leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in restaurant and retail outlets

ABOUT THE ROLE

The Technical Services Helpdesk is the hub of communication for the reporting and monitoring of accommodation faults and issues.

The operator receives requests via phone and the fault reporting system from guests or colleagues relating to faults/ issues with accommodation. They will then liaise with the relevant department to allocate jobs to the Technicians or Housekeepers and update the system accordingly.

The successful candidate will be able to control busy work loads and plan and organise works throughout the day keeping a level head, especially when dealing directly with a guest.

HOURS OF WORK

You will be contracted to work 160 hours per 4 week period, on a flexible basis. This means that your hours and days of work could vary each week, but you will always receive your contracted hours each period.

You will need to be flexible to work a variety of shifts on a rota basis, falling between 8am and 10pm including working some weekends and public / bank holidays.

ABOUT YOU

You will be naturally cheerful, helpful, and enthusiastic whilst being able to perform under pressure.

Essential requirements:

  • You should be a competent user of PC applications, including Word, Excel and Email
  • Excellent communication skills in order to liaise with Contractors, Guests and Staff effectively and in a friendly manner

Closing date:  25 September 2018 at 12 Noon

Interviews to be held: Week commencing 1 October 2018

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

Apply now