Location: Elveden Forest Village - Suffolk
Hours of Work: Full-Time
Salary/Hourly Rate: £8.91 per hour
Contract Type: Flexible hours over a 4 - week period
Transport Provided: No
Closing date: 27 July 2021
Be the difference between guests experiencing a good break and a great break at Center Parcs.
The Guest Services team handle the check-in of around 4,000 guests twice a week at each Village, and are the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests’ expectations, from the moment they drive into Center Parcs, until the moment they leave.
GUEST SERVICES ASSISTANT
The ideal candidate will be self-motivated and able to demonstrate exceptional customer service skills.
The guest services department is the main point of contact for guest enquiries. In this role, you will provide guests with advice, answering queries and resolving problems. The ideal candidate will need to be confident with handling guest complaints and escalating issues where necessary. Other responsibilities will include checking guests in at our Arrivals Lodge, handling enquiries on our Maintenance Helpdesk, booking activities on our leisure booking system and reporting any faults to the Technical Services and Housekeeping departments.
The successful candidate will have excellent verbal and written communication skills and must be willing to deal with guests both over the telephone and face-to-face.
HOURS OF WORK
You will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. You must be able to work evenings and weekends.
As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.
ABOUT THE BENEFITS
Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
If this sounds like your ideal job, then we’d love to see your application.
Closing date: 27 July 2021 at 12 Noon
Interviews to be held: 04 August 2021
Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
Our colleagues work together to make sure guests have a memorable and safe short break. We are committed to ensuring a safe and secure environment for our teams. Throughout the pandemic Center Parcs have adapted in line with Government guidance and we are doing everything we can to ensure our colleagues feel safe at work by focusing on additional training, health and well-being, hygiene and PPE.