Helpdesk Operator (Fixed-term)

From fixing faults to replacing items, joining our Technical Services team means you can be a superhero for families during their break. The dedicated team provide a speedy response to any service breakdown while delivering excellent care, so our guests can relax knowing they’re being taken care of.

Reporting to the Technical Services Manager, this is a key role as the Technical Services Helpdesk is the hub of communication for the reporting and monitoring of accommodation faults and issues.

HELPDESK OPERATOR | €14.36 per hour

Please note this is a fixed-term January 2026.

Your role will involve handling requests via phone and the fault reporting system from guests or colleagues relating to faults / issues with accommodation. You will then liaise with the relevant department to allocate jobs to the Technicians or Housekeepers and update the system accordingly.

Please note that to apply for a role with us, you must be able to reliably commute to Center Parcs Longford Forest, as it is not easily accessible by public transport. If you plan to use public transport, please follow this link for a realistic overview of your commute: Plan Your Journey

HOURS OF WORK

You will be contracted to work 150 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis with a premium rate of pay for hours worked on a Sunday.

ABOUT YOU

The successful candidate will be able to control busy workloads and plan and organise works throughout the day keeping a level head, especially when dealing directly with a guest.

Essential requirements:

• You should be a competent user of PC applications, including Word, Excel and Email
• Excellent communication skills in order to liaise with Contractors, Guests and Staff effectively and in a friendly manner
• Ability to perform under pressure

Desirable requirements:

• A Health and Safety qualification and background

ABOUT THE BENEFITS

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 27th May 2025 at 12 Noon

Interviews to be held: Week commencing 26th May 2025

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone’s welcome. 

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. Please let us know if you require any support or reasonable adjustments during the application or interview process.