Location: Woburn Forest Village - Bedfordshire
Hours of Work: Full-Time
Salary/Hourly Rate: Circa £24,200 per annum
Contract Type: Flexible hours over a 4 - week period
Transport Provided: No
Closing date: 26 October 2021
Be the difference between guests experiencing a good break and a great break at Center Parcs.
The Guest Services team handle the check-in of around 4,000 guests twice a week at each Village, and are the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests’ expectations, from the moment they drive into Center Parcs, until the moment they leave.
GUEST SERVICES SHIFT MANAGER | Circa £24,200 per annum
You will be responsible for providing excellent guest care to approximately 4,500 guests per break. Reporting to the Guest Services Manager, you will be responsible for the day to day running of the Guest Services team ensuring consistent and professional service is delivered.
The Guest Services Shift Manager ensures the smooth running and control of Guest Services, including the Arrivals process on a daily / shift basis. You will be the first point of contact for guest issues as you work to resolve them with a “nip it in the bud” approach. Through effective coaching, training and monitoring you will support the team in maintaining excellent levels of guest care and ensure the teams’ compliance with Company policy and procedures.
HOURS OF WORK
You will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. Shifts will fall between 7:00am and 10:00pm.
As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.
You will have excellent interpersonal skills and be sociably confident with the ability to inspire confidence and establish credibility.
ABOUT THE BENEFITS
Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
If this sounds like your ideal job, then we’d love to see your application.
Closing date: 26 October 2021 at 12 Noon
Interviews to be held: 02 November 2021
Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
Our colleagues work together to make sure guests have a memorable and safe short break. We are committed to ensuring a safe and secure environment for our teams. Throughout the pandemic Center Parcs have adapted in line with Government guidance and we are doing everything we can to ensure our colleagues feel safe at work by focusing on additional training, health and well-being, hygiene and PPE.