Guest Services Assistant (fixed-term)

Location: Whinfell Forest Village - Cumbria

Hours of Work: Part-time

Salary/Hourly Rate: £8.50 per hour

Contract Type: Temporary, Fixed Term/Temporary

Transport Provided: No

Closing date: 25 September 2018

Guest Services Assistant (fixed-term)

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.

Join the UK’s number one short break destination. We are proud to have more than 7,000 team members across five Center Parcs Villages and Head Office, working to create memorable experiences for families in beautiful forest locations.

ABOUT US

Be the difference between guests experiencing a good break and a great break at Center Parcs.

The Guest Services team handle the check-in of around 4,000 guests twice a week at each Village, and are the key point of contact for guest queries, concerns and issues at any time of day or year. Each Guest Services team is integral to delivering an experience that will exceed guests’ expectations, from the moment they drive into Center Parcs, until the moment they leave.

ABOUT THE BENEFITS

  • Annual profit share/management bonus
  • Staff Reward Scheme
  • Free use of leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in restaurant and retail outlets

ABOUT THE ROLE

We are looking for a Guest Services Assistant to join our busy team.  The ideal candidate will be self-motivated and able to demonstrate exceptional customer service skills.

The guest services department is the main point of contact for guest enquiries.  In this role, you will provide guests with advice, answering queries and resolving problems.  The ideal candidate will need to be confident with handling guest complaints and escalating issues where necessary.  Other responsibilities will include checking guests in at our Arrivals Lodge, handling enquiries on our Maintenance Helpdesk, booking activities on our leisure booking system and reporting any faults to the Technical Services and Housekeeping departments.

The successful candidate will have excellent verbal and written communication skills and must be willing to deal with guests both over the telephone and face-to-face. 

HOURS OF WORK

Please note this is a fixed-term contract until April 2019

You will be contracted to work either 32 or 64 hours per 4 week period.  This means that your hours and days of work could vary each week, but you will always receive at least your contracted hours each period.    

Your working hours will fall between 8am and 10pm to include some weekends and public / bank holidays on a rota basis.

ABOUT YOU

Essential requirements:

  • Excellent guest care skills (Minimum 1 year experience in a guest care environment.
  • IT skills
  • Maths and English GCSE Grade C or above (or equivalent qualification)

Desirable requirements:

  • Previous similar experience working within reception environment and complaint handling

Closing date:  25 September 2018 at 12 Noon

Interviews will be held:  3 October 2018

Please note this vacancy may close at any time once sufficient applications have been received.  Early submission of your application is therefore encouraged.

Apply now